Business Service Manager

JR United Kingdom; Worcester; On-site; GBP 50,000 - 56,000; Full time

Job summary

A leading organization in Counter Terrorism Policing is seeking a Business Service Manager to oversee service agreements and ensure high-quality IT services. This role is vital for national security, requiring strong ITIL knowledge and relationship-building skills. The position offers a competitive salary and opportunities for professional development.

Benefits

Competitive salary

Pension

Professional development opportunities

Qualifications

• Experience with ITIL service management processes.
• Technical knowledge of IT hardware and data centre management.

Responsibilities

• Manage service level agreements and operational level agreements.
• Monitor and manage services through reports.
• Engage with customers to identify improvements.

Skills

ITIL service management

Technical knowledge of IT hardware

Strong relationship-building

Communication skills

Tools

Cisco

Microsoft technologies

Monitoring and automation tools

Job description

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Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, which includes allowances totaling £2,928. The salary breakdown is as follows: £50,531 basic salary (which will increase annually until reaching £55,103), a location allowance of £1,928, and a non-pensionable allowance of £1,000.

Location: Birmingham

Job Description: Counter Terrorism Policing (CTP) relies on high-performing individuals. As a Business Service Manager, you’ll manage service level agreements, operational level agreements, and underpinning contracts to ensure CTP receives high-quality services. Your work supports national security and helps keep the country safe.

You’ll be part of the Customer Service Centre (CSC), providing national IT services for CTP. You will work closely with internal teams and third-party vendors to support service delivery and meet service level agreements.

1. Monitor and manage services through reports and tracking service levels.
2. Hold regular service reviews with stakeholders.
3. Engage with customers and users to identify improvements.

Required Experience and Skills:

• Experience with ITIL service management processes, including Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management.
• Technical knowledge of IT hardware, Cisco and Microsoft technologies, data centre management, and monitoring and automation tools.
• Strong relationship-building and communication skills.

We encourage applications from diverse backgrounds to reflect our communities. Join us and contribute to a rewarding career, with competitive salary, pension, and professional development opportunities.

How to Apply:

Click the "apply now" button below. Submit a comprehensive CV, a Personal Statement explaining your interest and suitability, and an online application form. Save documents in PDF or Word format, clearly labelled as CV and Personal Statement.

Application Deadline: 23:55 on 27th May 2025.

Our Commitment: The Met Police is dedicated to diversity, equity, and inclusion. We welcome applications from all backgrounds, especially from disabled people, ethnic minorities, and women. We make reasonable adjustments during recruitment for candidates with disabilities. Please specify any needs in your application.