Business Service Manager

JR United Kingdom; Gloucester; On-site; GBP 53,000 - 56,000; Full time

Job summary

A leading organization in Counter Terrorism Policing is seeking a Business Service Manager to oversee service agreements and ensure high-quality service delivery. This role involves collaboration with internal teams and suppliers to maintain operational excellence, contributing to national safety. The position offers a competitive salary, professional development opportunities, and a commitment to diversity and inclusion.

Benefits

Civil Service pension

Professional development opportunities

Qualifications

• Experience in ITIL service management processes required.
• Comfortable making decisions in a busy service environment.

Responsibilities

• Manage service level agreements and operational agreements.
• Monitor and manage services through management reports.
• Identify improvement opportunities with customers and users.

Skills

Service Level Management

Supplier Management

Service Reporting

Change Management

Problem Management

Communication

Relationship Building

Tools

IT hardware

Cisco

Microsoft technologies

Data centre management

Infrastructure monitoring

Application monitoring

Automation tools

Job description

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Business Service Manager - Technology CSC - Counter Terrorism Policing HQ

Salary: The starting salary is £53,459, including allowances totaling £2,928.

The salary breakdown is as follows: £50,531 basic salary (which increases annually up to £55,103), a location allowance of £1,928, and a non-pensionable allowance of £1,000.

Location: Birmingham

Counter Terrorism Policing (CTP) relies on high-performing individuals daily. As a Business Service Manager, you’ll manage service level agreements, operational agreements, and underpinning contracts to ensure CTP receives consistent, high-quality services. Your work will support CTP in keeping the country safe. Bring your skills to our team and help protect the UK.

You’ll be part of the Customer Service Centre (CSC), which provides national IT services for CTP. Working closely with internal teams and third-party suppliers, you’ll support the delivery of service level agreements, ensuring they are met.

Daily responsibilities include monitoring and managing services through management reports, tracking service levels, conducting service reviews with stakeholders, and liaising with customers and users to identify improvement opportunities.

Required experience includes ITIL service management processes: Service Level Management, Supplier Management, Service Reporting, Change Management, and Problem Management. You should be comfortable making decisions in a busy service environment.

Technical knowledge should cover IT hardware, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring and automation tools. Strong communication and relationship-building skills are equally important.

We value diversity and are committed to reflecting the communities we serve. We encourage applications from all backgrounds, including people with disabilities, long-term conditions, ethnic minorities, and women.

In addition to a rewarding role, you’ll receive a competitive salary, a Civil Service pension, and opportunities for professional development. This is an excellent chance to advance your career.

How to apply

Click the "apply now" button below to start your application. Submit a comprehensive CV, a Personal Statement explaining your interest and suitability, and an online application form. Save your documents in PDF or Word format, clearly labeled as CV and/or Personal Statement. Do not submit multiple copies of your CV.

Application deadline: 23:55 on 27th May 2025.

The Met is dedicated to being an equitable and inclusive employer. We encourage applications from diverse backgrounds and particularly welcome applications from disabled people, ethnic minorities, and women.

As a Disability Confident employer, we are committed to making reasonable adjustments during recruitment. Please specify any needs within your application. All information will be kept confidential.