ED Reception Lead: Patient Flow & Operations

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust seeks an Emergency Department Team Leader to manage the ED Reception Service, ensuring a high-quality, patient-centred administration.

You will lead and supervise the reception team, plan rosters, allocate workloads and monitor performance to ensure safe staffing and smooth patient flow.

You will oversee staff training, attendance and policy compliance while working with clinical teams to deliver efficient services in a busy department.

Qualifications

• Experience in ED administration or clinical support.
• Ability to lead and develop staff.
• Experience with rostering and workload management.
• Commitment to patient-centred service and data quality.
• Knowledge of Trust policies and national standards.

Responsibilities

• Advise, support and operationally line manage a team of ED reception staff on a daily basis ensuring adequate coverage across a defined area, including signing of staff time sheets.
• To be responsible for the day-to-day supervision of clerical staff within ED, ensuring that they meet and maintain the required standard and output of work.
• Ensure high-quality reception duties through welcoming and greeting patients, relatives, staff and visitors is adhered to within the department.
• To take responsibility for the allocation of workloads in ED Reception ensuring workloads and quality levels are monitored through Performance Management under the direction of the ED Reception Manager.
• Plan work schedules/rotas on a regular basis ensuring adequate staffing levels are maintained, taking into account annual leave, sickness absence, staff training etc.
• Operationally managing resources and changing processes to achieve required standards, raising any performance issues with the ED Reception Manager.
• To coordinate and carry out 'on the job' training and instruction of locate agency staff / new reception staff in the correct use of PAS and other administrative functions.

Skills

Team leadership

Staff supervision

Rota coordination

Workload allocation

Performance management

PAS

Tools

PAS

Job description

University Hospitals Birmingham NHS Foundation Trust seeks an Emergency Department Team Leader to manage the ED Reception Service, ensuring a high-quality, patient-centred administration.

You will lead and supervise the reception team, plan rosters, allocate workloads and monitor performance to ensure safe staffing and smooth patient flow.

You will oversee staff training, attendance and policy compliance while working with clinical teams to deliver efficient services in a busy department.