ED Receptionist

Royal Free London NHS Foundation Trust; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Royal Free London NHS Foundation Trust is seeking an efficient Emergency Department (ED) Receptionist to provide front of house administration within the ED, greeting patients and visitors and registering them into the department. You will handle telephone queries, undertake a range of clerical tasks, and contribute to a professional, courteous and responsive service in a fast-paced hospital setting.

The role requires excellent customer care skills, professionalism and competence with computer

Qualifications

• Proven medical administrative background.
• Good telephone manner.
• Advanced computer skills.

Responsibilities

• Register patients into the department and greet patients and visitors.
• Answer telephone queries and undertake clerical duties to support department operations.
• Provide front-of-house support in a busy Emergency Department.

Job description

To provide an efficient and effective front of house administration and clerical support service for the emergency department always projecting a positive and professional image.

Receptionists working within the Emergency Department are the first point of contact for patients and visitors attending the department and are expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients., Working in a busy environment, Emergency Department Receptionists will register patients into the department, answer telephone queries and undertake a range of administrative duties to support the effective running of the department.

The role of the ED Receptionist is based in the front reception setting in the heart of a busy ED Department. The role involves providing front of house for the department. Proven medical administrative background, a good telephone manner and excellent customer care skills and advanced computer skills are essential. You need to be highly motivated with excellent interpersonal skills. The role can be demanding but it is also extremely interesting and varied with no two days being the same. You will need to be confident in working with the public in a fast paced ever changing environment. You must also be able to work under pressure under your own initiative whilst being part of a supportive team.

Royal Free Trust - North Middlesex University site serves more than 350,000 people across Haringey and Enfield and the Emergency Department is one of the busiest in London. The department operates a 24hr service 365 days of the year and is staffed by experienced staff who provide medical care and treatments to patients.

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top