Band 4 ED Reception Team Leader

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust seeks an Emergency Department Team Leader to manage the ED Reception Service, ensuring a high-quality, patient-centred administration.

You will lead and supervise the reception team, plan rosters, allocate workloads and monitor performance to ensure safe staffing and smooth patient flow.

You will oversee staff training, attendance and policy compliance while working with clinical teams to deliver efficient services in a busy department.

Qualifications

• Experience in ED administration or clinical support.
• Ability to lead and develop staff.
• Experience with rostering and workload management.
• Commitment to patient-centred service and data quality.
• Knowledge of Trust policies and national standards.

Responsibilities

• Advise, support and operationally line manage a team of ED reception staff on a daily basis ensuring adequate coverage across a defined area, including signing of staff time sheets.
• To be responsible for the day-to-day supervision of clerical staff within ED, ensuring that they meet and maintain the required standard and output of work.
• Ensure high-quality reception duties through welcoming and greeting patients, relatives, staff and visitors is adhered to within the department.
• To take responsibility for the allocation of workloads in ED Reception ensuring workloads and quality levels are monitored through Performance Management under the direction of the ED Reception Manager.
• Plan work schedules/rotas on a regular basis ensuring adequate staffing levels are maintained, taking into account annual leave, sickness absence, staff training etc.
• Operationally managing resources and changing processes to achieve required standards, raising any performance issues with the ED Reception Manager.
• To coordinate and carry out 'on the job' training and instruction of locate agency staff / new reception staff in the correct use of PAS and other administrative functions.

Skills

Team leadership

Staff supervision

Rota coordination

Workload allocation

Performance management

PAS

Tools

PAS

Job description

The Emergency Department (ED) Team Leader is responsible for the day-to-day operational management of the ED Reception Service, ensuring the delivery of a high-quality, efficient and patient-centred administrative service. The post holder will provide leadership and supervision to reception staff, ensuring safe staffing levels, effective workload allocation and delivery of key operational objectives. Working collaboratively with clinical and non-clinical teams, the Team Leader will support patient flow, maintain data quality standards and ensure the accurate registration and management of patient information. The role includes staff training and development, attendance monitoring, performance management, rota coordination and service improvement activities. The successful candidate will act as a role model for Trust values, ensuring compliance with Trust policies, procedures and national standards whilst supporting the smooth running of one of the Trust's busiest departments.,

• To advise, support and operationally line manage a team of ED reception staff on a daily basis ensuring adequate coverage of duties across a defined area, including signing of staff time sheets.
• To be responsible for the day-to-day supervision of clerical staff within ED, ensuring that they meet and maintain the required standard and output of work.
• To ensure high-quality reception duties through welcoming and greeting patients, relatives, staff and visitors is adhered to within the department. Ensure staff members are professional and courteous and deal appropriately with enquiries ensuring each is followed up and responded to.
• To take responsibility for the allocation of workloads in ED Reception ensuring workloads and quality levels are monitored through Performance Management under the direction of the ED Reception Manager.
• Plan work schedules/rotas on a regular basis ensuring adequate staffing levels are maintained, taking into account annual leave, sickness absence, staff training etc.
• Operationally managing resources and changing processes to achieve required standards, raising any performance issues with the ED Reception Manager.
• To coordinate and carry out 'on the job' training and instruction of locate agency staff / new reception staff in the correct use of PAS and other administrative functions.
  University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.