ED Patient Experience & Flow Tracker

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

Manchester University NHS Foundation Trust (MFT) is seeking a dedicated patient experience tracker to join the Emergency Department team at Wythenshawe Hospital. The role focuses on monitoring patient flow and improving the overall experience, working across medical, nursing, and managerial staff to ensure timely progression through pathways.

The ideal candidate will be highly motivated, detail-oriented, and flexible, with a collaborative approach to liaising with multiple teams in a fast-paced,

Qualifications

• Demonstrates strong accuracy and attention to detail.
• Works well in a team and across departments.
• Able to stay organised in a fast-paced environment.
• Flexible to cover variable shift loads and hours.
• Communicates clearly with patients and staff.

Responsibilities

• Track patients from entry to exit and onward referrals or discharge.
• Liaise with Medical, Nursing and Managerial colleagues to manage patient flow.
• Support clinicians in front-line care to improve patient experience.
• Contribute to safe, efficient pathways within the ED and UTC.

Skills

Attention to detail

Teamwork

Organised

Flexible

Communication skills

Job description

Manchester University NHS Foundation Trust (MFT) is seeking a dedicated patient experience tracker to join the Emergency Department team at Wythenshawe Hospital. The role focuses on monitoring patient flow and improving the overall experience, working across medical, nursing, and managerial staff to ensure timely progression through pathways.

The ideal candidate will be highly motivated, detail-oriented, and flexible, with a collaborative approach to liaising with multiple teams in a fast-paced,