Emergency Department Front Desk: Calm, Patient-Focused

Royal Devon University Healthcare NHS Foundation Trust; Exeter; Vor Ort; GBP 21.000 - 25.000; Vollzeit

Benefits dieser Stelle

NHS Pension scheme

Blue Light Card discounts

Cycle to work scheme

Onsite nursery (OFSTED outstanding)

Zusammenfassung

Royal Devon University Healthcare NHS Foundation Trust is seeking a friendly, professional Receptionist for our busy Emergency Department. You will be the first point of contact for patients and visitors, registering on Trust systems and handling enquiries with a focus on confidentiality and efficiency.

The ideal candidate will have excellent communication and customer service skills, strong attention to detail, and the ability to stay calm under pressure.

Qualifikationen

• Excellent communication and customer service skills.
• Strong attention to detail.
• Ability to remain calm under pressure.
• Previous reception, clerical or administrative experience is essential.

Aufgaben

• Register patients accurately on Trust systems.
• Handle telephone enquiries and bookings.
• Book appointments and manage patient records.
• Maintain patient confidentiality and data security.
• Support smooth flow of patients through the Emergency Department.
• Collaborate with clinical and administrative colleagues.
• Respond appropriately to sensitive situations.

Jobbeschreibung

Royal Devon University Healthcare NHS Foundation Trust is seeking a friendly, professional Receptionist for our busy Emergency Department. You will be the first point of contact for patients and visitors, registering on Trust systems and handling enquiries with a focus on confidentiality and efficiency.

The ideal candidate will have excellent communication and customer service skills, strong attention to detail, and the ability to stay calm under pressure.