Ecommerce & Trading Assistant

LLOYD'S REGISTER INTERNATIONAL; Oxford; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

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Job summary

Helen & Douglas House in Oxford is seeking an Ecommerce & Trading Assistant to support our growing charity retail operation. You will handle product sourcing, listing, and stock management, coordinating with logistics and shop teams to ensure a smooth online shopping experience for customers on platforms like eBay.

The role involves hands-on responsibilities across product prep, listing, stock control, and collaboration with the commercial team to improve efficiency and customer experience.

Qualifications

• Strong attention to detail and organisational skills.
• Experience with ecommerce platforms – eBay and/or other resale platforms.
• Experience of the circular economy/sustainable fashion/second hand market.
• Experience in buying or visual merchandising, customer service experience.
• Good written communication and basic photography skills.

Responsibilities

• Product Sourcing, Preparation & Listing: Assist in sourcing new goods; Prepare items for listing including photographing stock; Support with writing accurate and appealing product descriptions.
• Stock Management: Accept and check deliveries of donated and new goods; Barcode and organise stock; Pick and pack items for dispatch.
• Logistics & Coordination: Liaise with the logistics team to ensure timely dispatch and delivery; Help maintain accurate stock records and inventory systems.
• Team Support: Work closely with our amazing commercial team to support our ecommerce operation and our portfolio of shops; Contribute ideas to improve efficiency and customer experience.

Skills

Attention to detail

Ecommerce platforms

Circular economy

Buying/visual merchandising

Customer service

Written communication

Photography

Teamwork

Retail enthusiasm

Job description

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Salary£25,087 per annum

LocationRetail Warehouse, 10 Nuffield Industrial Estate, Ledgers Close, Littlemore, Oxford, OX4 6JS

This is a Permanent, Full Time vacancy that will close in 13 days at 12:00 BST.

The Vacancy

Ecommerce & Trading Assistant

• Hours:37.5 hours per week
• Location:Oxford (OX4 6JS)
• Salary:£25,087 per annum
• Closing date:11st September 2026 at 12 noon

We’re looking for a proactive and detail-oriented Ecommerce & Trading Assistant to support our growing commercial retail operation. This is a varied and hands-on role, ideal for someone who enjoys working with products, systems, and people, and wants to help raise vital funds for Helen & Douglas House.

You’ll be involved in everything from sourcing new goods/bought in goods and preparing stock to coordinating with our logistics & shop teams and ensuring our online customers receive a smooth and positive shopping experience, on ecommerce platforms like eBay.

Key Responsibilities:

• Product Sourcing, Preparation & Listing
  • Assist in sourcing new goods
  • Prepare items for listing including photographing stock
  • Support with writing accurate and appealing product descriptions
• Stock Management
  • Accept and check deliveries of donated and new goods
  • Barcode and organise stock
  • Pick and pack items for dispatch
• Logistics & Coordination
  • Liaise with the logistics team to ensure timely dispatch and delivery
  • Help maintain accurate stock records and inventory systems
• Team Support
  • Work closely with our amazing commercial team to support our ecommerce operation and our portfolio of shops
  • Contribute ideas to improve efficiency and customer experience

Skills & Experience:

• Strong attention to detail and organisational skills
• Experience with ecommerce platforms – eBay and/or other resale platforms
• Experience of the circular economy/sustainable fashion/second hand market
• Experience in buying or visual merchandising, customer service experience
• Good written communication and basic photography skills.
• Ability to work independently and as part of a team.
• Passion for retail, charity work, and creative storytelling.

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

Please contact [e-mail] if you require any adjustments during the recruitment process.

The Company

Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families.

We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.