E-Commerce Retail Assistant

RGIT Australia; Stafford; Hybrid; GBP 9,900 - 25,000; Part time

Benefits offered by this job

Annual leave 33 days pro rata

Employee assistance programme

Training and development opportunities

Occupational sick pay

Healthcare cash benefit plan

Job summary

Katharine House Hospice in Stafford is seeking an enthusiastic Ecommerce Retail Assistant. This part-time role focuses on online retail, social media engagement, and live selling to grow the charity's online presence.

You will manage listings on Shopify/WooCommerce, create content for Instagram/TikTok, and provide responsive customer support. A passion for fashion and a collaborative team environment are essential.

Qualifications

• Retail or ecommerce experience preferred but not essential.
• Strong interest in fashion/retail/ecommerce.
• Confident with social media platforms (Instagram, TikTok, Facebook).
• Comfortable on camera.
• Excellent organization and time management.
• Experience with live selling is a plus.

Responsibilities

• Create and schedule engaging content across social media.
• Assist in planning and delivering live selling sessions.
• Present products confidently during live sessions.
• Engage with customers via comments, messages, and chats.
• Monitor social media performance and suggest improvements.
• Maintain brand voice and visual identity online.
• Stay updated with ecommerce and social media trends.
• Ecommerce operations, customer service, and digital marketing support.

Skills

Fashion ecommerce

Social media

On camera

Creativity

Communication

Organization

Retail experience

Livestreaming

Tools

Shopify

WooCommerce

Canva

Meta Business Suite

Hootsuite

Google Analytics

Job description

Part-time Permanent Employee

Posted 28 Aug 2026

Description

E-Commerce Retail Assistant

Job Type: Part-time, 15 hours per week, across 6 days (flexible schedule)

Salary: £9,941.60 actual per annum (15 hours),

£24,854 per annum (Full time equivalent)

Application deadline: 9th September 2026, however may close earlier if oversubscribed

Telephone Interview date: 17th September 2026

Face‑to‑Face Interview date: 23rd September 2026

Are you a highly motivated, dynamic, retail focused individual with a strong flair for fashion and merchandising?

About us

We are Katharine House Hospice, and we’re dedicated to providing compassionate care to people in our community affected by progressive illnesses. Everyone here plays an integral role in making this possible.

We value people – so much so, it’s one of our three key values as a charity.

The role

We’re looking for a creative and driven Ecommerce Retail Assistant to join our growing team. This role is perfect for someone passionate about online retail, social media, and engaging customers through innovative channels—particularly live selling.

You’ll play a key role in supporting our ecommerce operations while helping us grow our presence across social platforms such as Instagram, TikTok, and Facebook. If you love being on camera, spotting trends, and connecting with customers in real‑time, this could be the ideal opportunity.

Key Responsibilities

• Create and schedule engaging content across social media platforms
• Assist in planning and delivering live selling sessions (e.g. TikTok Live, Instagram Live)
• Present products confidently during live sessions (or develop toward presenting)
• Engage with customers through comments, messages, and live chats
• Monitor social media performance and suggest ideas to improve reach and engagement
• Help maintain a consistent brand voice and visual identity online
• Stay up to date with ecommerce and social media trends

About You

• A strong interest in fashion/retail/ecommerce (adapt as needed)
• Confident using social media platforms (especially Instagram, TikTok, Facebook)
• Comfortable being on camera or willing to develop this skill
• Creative, enthusiastic, and full of ideas
• Strong communication and customer service skills
• Highly organised and able to manage time effectively across a multi‑day part‑time schedule
• Previous retail or ecommerce experience is desirable but not essential
• Experience or interest in live selling or livestreaming is a big plus

What we offer

• Annual leave

33 days per annum, which includes bank holidays (pro rata for part time), increasing after five and 10 years’ service.

We match contributions up to 7% to a Aegon scheme. If you’re currently contributing to the NHS pension scheme you can continue to do so.

Reassurance should the worst happen. 2 x salary to your family.

• Employee assistance programme Providing support for your wellbeing.
• Training and development opportunities Continuous learning and professional growth.
• Occupational sick pay Support during times of illness.
• Healthcare cash benefit plan Contributory plan to help cover health‑related expenses.

If you’d like to know more about this role, without commitment, please contact the HR Department on 01785 218257.

Closing date: 9th September 2026, however may close earlier if oversubscribed

Job Description

Mission

“We help local adults with complex, progressive illnesses from diagnosis to the end of life through free, high quality, specialist palliative care, advice and guidance, and we support those close to them.”

Purpose and impact

Katharine House Hospice provides all its services free of charge to patients and their families. In order to do this funds need to be raised, Katharine House Retail is key to this, maximising the funds it can raise through the sale of donated items and other merchandising.

Part of the team

We are looking for a proactive and detail‑oriented Ecommerce Retail Assistant with hands‑on experience in managing social media platforms. You will support the day‑to‑day running of our online store while driving brand engagement and growth through effective social media activity.

This is a dynamic role combining ecommerce operations, customer service, and digital marketing.

Core Responsibilities

Ecommerce Operations

• Manage and update product listings across ecommerce platforms (e.g., Shopify, WooCommerce, Amazon, eBay)
• Ensure accurate product descriptions, pricing, and inventory levels
• Process online orders, returns, and exchanges efficiently
• Monitor stock levels and coordinate with internal teams to maintain availability
• Assist in launching new products and seasonal campaigns

Social Media Management

• Plan, create, and schedule engaging content across platforms (e.g., Instagram, Facebook, TikTok, Pinterest)
• Monitor social media channels and respond to customer enquiries and comments
• Track performance metrics (engagement, reach, conversions) and suggest improvements
• Support influencer collaborations and marketing campaigns
• Maintain brand voice and consistency across all digital channels
• Handle customer queries via email, chat, and social media

Customer Service

• Resolve issues promptly to ensure a positive customer experience
• Collect and report customer feedback to improve service and product offerings

Administration & Marketing Support

• Assist with digital marketing campaigns (email marketing, promotions, sales events)
• Support website updates and basic content management
• Analyse ecommerce and social media data to identify trends and opportunities

Skills Requirements

• Previous experience in ecommerce, retail, or online sales support
• Proven experience managing social media platforms for a business
• Strong written communication skills with an eye for engaging content
• Good understanding of ecommerce platforms and tools
• Excellent organisational skills and attention to detail
• Customer‑focused mindset
• Experience with tools such as Shopify, Canva, Meta Business Suite, Hootsuite or similar
• Basic knowledge of SEO and digital marketing
• Familiarity with analytics tools (Google Analytics, social insights)
• Experience with photography or product styling

Personal Attributes

• Creative and proactive
• Able to multitask and meet deadlines
• Strong team player with a positive attitude
• Passion for ecommerce, retail, and digital marketing trends

What Success Looks Like

• Increased online sales and improved conversion rates
• Accurate and engaging product content
• Seamless customer journey and reduced site issues
• Strong campaign execution and measurable results

General Induction Requirements

To attend an Induction Training Course held at the Hospice.

Post Holder Specific Training Requirements.

To attend any training courses relating to the development of this position.

To attend all statutory training.

To wear all statutory PPE.

Katharine House operates a no smoking policy for all premises.

Smoking is not permitted in Katharine House vehicles at any time.

Job Revision

The post holder should be aware that this job description is expected to alter at review meetings. As the Organisation develops the job description will change to reflect the needs of the business.

PERSON SPECIFICATION – Online Retail Assistant

Qualifications

Experience

• Retail background - Desirable
• Flexible approach to work - Essential
• Working/volunteering in the charitable sector - Desirable
• Experience with online retail platforms - Desirable

Skills and attributes

• Able to communicate with others - Essential
• Able to liaise effectively - Essential
• Able to multi task - Essential
• Able to work to deadlines - EssentialSelf‑motivated - Essential

Other

• Good interpersonal skills - Essential
• Pride in your work - Essential
• Own transport - Desirable

Company Overview

Katharine House Hospice’s aim is to enable people with incurable illnesses to live life as fully as possible and make the most of the time that they have, as well as supporting their loved ones. Our care is free and provided where and when it is needed most – in the community, at home, or at our hospice.