Ecommerce Manager

ellenor; Greater London; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Pension scheme (NHS transfer possible)

Employee assistance programme

Discount schemes

Generous annual leave

Job summary

ellenor is seeking an E-commerce Manager to lead all online sales platforms, reporting to the Head of Retail and working with the Superstore Manager to identify growth opportunities.

The role is hands-on, supporting day-to-day ecommerce operations with the Superstore team to drive online performance and improve the customer experience, while developing staff and volunteers involved in ecommerce.

Qualifications

• Proven experience of managing ecommerce operations and online selling platforms.
• Experience of leading, supporting and developing teams.
• Strong commercial awareness with the ability to identify opportunities to increase revenue.
• Experience of budget management and achieving financial targets.
• Excellent organisational and communication skills.
• Flexible and hands-on approach to work.

Responsibilities

• Reporting to the Head of Retail and working closely with the Superstore Manager to deliver strategic and operational objectives.
• Taking overall responsibility for all online selling platforms, ensuring listings are accurate, engaging and optimised to maximise sales.
• Identifying new opportunities to increase online income and expand the reach of our ecommerce operation.
• Proactively working alongside the Superstore team to support the smooth and efficient running of the operation.
• Recruiting, developing and supporting staff and volunteers involved in the ecommerce function.
• Collaborating with the Head of Retail to plan, manage and monitor the annual ecommerce budget, taking corrective action where required.
• Monitoring and evaluating performance, analysing sales trends and producing reports as required.
• Delivering excellent customer service standards across all areas of the operation.

Skills

E-commerce management

Budget management

Team leadership

Customer service

Data analysis

Job description

Salary: £27,857 to £30,997 per annum (dependant on skills & experience)

Hours: 37.5 per week, Monday to Sunday

Location: Crayford, DA1 4HA

As our E-Commerce Manager, you will play a vital role in leading and developing all aspects of our ecommerce operation. Reporting directly to the Head of Retail while working closely with the Superstore Manager, you will be responsible for overseeing all online sales platforms, identifying opportunities for growth, and ensuring we maximise income through innovative and effective online selling strategies.

This is a hands-on role that requires a proactive approach, working alongside the Superstore team to support the day-to-day operation while helping to drive online sales performance and enhance the customer experience.

ellenor is a hospice charity based in Gravesend, providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and are committed to providing high-quality services with compassion, dignity and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance programme, discount schemes, a generous annual leave allowance and much more.

Key Responsibilities of the role include:

• Reporting to the Head of Retail and working closely with the Superstore Manager to deliver strategic and operational objectives
• Taking overall responsibility for all online selling platforms, ensuring listings are accurate, engaging and optimised to maximise sales
• Identifying new opportunities to increase online income and expand the reach of our ecommerce operation
• Proactively working alongside the Superstore team to support the smooth and efficient running of the operation
• Recruiting, developing and supporting staff and volunteers involved in the ecommerce function
• Collaborating with the Head of Retail to plan, manage and monitor the annual ecommerce budget, taking corrective action where required
• Monitoring and evaluating performance, analysing sales trends and producing reports as required
• Delivering excellent customer service standards across all areas of the operation.
• Proven experience of managing ecommerce operations and online selling platforms
• Experience of leading, supporting and developing teams
• Strong commercial awareness, with the ability to identify opportunities to increase revenue
• Experience of budget management and achieving financial targets.
• Excellent organisational skills, with the ability to prioritise competing demands effectively
• Strong communication and interpersonal skills
• A flexible and hands-on approach to work

UK Immigration:

ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.

Application Deadline: Friday 3rd September 2026

Interviews will take place on Friday 11th September 2026

ellenor is committed to recognising and valuing people’s differences and promoting an inclusive environment for everyone. We are committed to recruiting and retaining an outstanding and diverse team of individuals who will work together to support our patients and their families at one of the most difficult times of their lives.