Sales Assistant

Helen & Douglas House; Windsor; On-site; GBP 9,500 - 10,000; Part time

Job summary

Helen & Douglas House in Windsor is seeking a friendly Sales Assistant for a permanent, part-time role in our charity shop. You’ll help create a welcoming boutique-style experience and support daily shop operations, including cashiering and donations.

Hours are 15 hours per week across two days within a 7‑day trading week (including some weekends). Salary is £12.71 per hour. Closing date: 16 September 2026 at 12 noon.

Qualifications

• Friendliness and a customer-focused approach are essential.
• Previous experience in hospitality, high street retail or charity retail is desirable but full training is provided.

Responsibilities

• Welcoming customers and creating a positive shop environment.
• Handling cashiering, banking and donations accurately.
• Creating attractive displays and keeping a clean, welcoming shop floor.
• Working with staff and volunteers to keep shop operations running smoothly.

Skills

Customer service

Retail display

Presentation

Team player

Job description

• Hours: 15 hours per week, 2 days over a 7 day trading week (including some weekends)
• Location: Windsor
• Salary: £12.71 per hour
• Closing date: 16th September 2026 at 12 noon

Love people? Love beautiful things? Love making a difference?

We’re excited to be recruiting for a new Sales Assistant role at our Windsor shop, on a permanent, part-time basis.

You’ll be one of the welcoming faces of the shop, helping to create a warm, boutique shopping experience while supporting the team to keep things running smoothly. A friendly, customer-focused approach is important in this role. Previous experience in hospitality, high street retail or charity retail is desirable, but full training will be provided.

What You’ll Be Doing

• Welcoming customers and creating a positive, inclusive shop environment
• Supporting day-to-day shop operations, including accurate cashiering, banking and donations
• Creating attractive displays and maintaining high standards of presentation for a clean, welcoming shop floor
• Working alongside a brilliant team of staff and volunteers

What You’ll Bring

• A natural flair for customer service
• A love of retail and a sharp eye for presentation
• A positive, can-do attitude
• A desire to be part of something meaningful

What’s in it for you?

• A team that’s supportive, passionate, and fun
• Flexible hours and a role with real purpose
• The chance to help families create one more moment together

Ready to bring your skills to a role that matters?

The Windsor shop is open 7 days a week and the role will require some weekends on a rota basis (It could be the ideal role for somebody specifically looking for weekend work).

We are committed to getting the best out of our applicants and therefore have made the commitment to sharing interview questions in advance. Interviews will be conducted virtually via Microsoft Teams.

Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time.

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check.

Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families.

We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.

Telephone: [phone]

Email: [e-mail]