Ecommerce & Trading Coordinator – Sourcing & Listings

Helen & Douglas House; Oxford; Presencial; GBP 21.000 - 29.000; Jornada completa

Descripción de la vacante

Helen & Douglas House is seeking an Ecommerce & Trading Assistant in Oxford to support our growing retail operation. The role offers hands-on responsibility with product sourcing, listing, stock control and coordinating with logistics to ensure a smooth online shopping experience, including platforms like eBay.

The successful candidate will manage stock, write compelling product descriptions and collaborate with the commercial team to improve efficiency and customer experience.

Formación

• Strong attention to detail and organisational skills.
• Experience with ecommerce platforms - eBay and/or other resale platforms.
• Experience of the circular economy/sustainable fashion/second hand market.
• Experience in buying or visual merchandising, customer service experience.
• Good written communication and basic photography skills.
• Ability to work independently and as part of a team.
• Passion for retail, charity work, and creative storytelling.

Responsabilidades

• Product Sourcing, Preparation & Listing: Assist in sourcing new goods; prepare items for listing including photographing stock; help write accurate and appealing product descriptions.
• Stock Management: Accept and check deliveries of donated and new goods; barcode and organise stock; pick and pack items for dispatch.
• Logistics & Coordination: Liaise with the logistics team to ensure timely dispatch and delivery; help maintain accurate stock records and inventory systems.
• Team Support: Work closely with our commercial team to support our ecommerce operation and our portfolio of shops; contribute ideas to improve efficiency and customer experience.

Conocimientos

Attention to detail

Ecommerce platforms

Second hand / circular economy

Buying / visual merchandising

Customer service

Written communication

Photography basics

Independent & teamwork

Retail charity passion

Descripción del empleo

Helen & Douglas House is seeking an Ecommerce & Trading Assistant in Oxford to support our growing retail operation. The role offers hands-on responsibility with product sourcing, listing, stock control and coordinating with logistics to ensure a smooth online shopping experience, including platforms like eBay.

The successful candidate will manage stock, write compelling product descriptions and collaborate with the commercial team to improve efficiency and customer experience.