Assistant Shop Manager

Helen and Douglas House; Oxford; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Interview questions provided inadvance

Job summary

Helen & Douglas House in Summertown, Oxford invites applications for an Assistant Shop Manager. This permanent part-time role covers 22.5 hours per week, including weekend rota days, and involves leading a volunteer team, delivering excellent customer service, and supporting shop operations.

Training will be provided, and a DBS check is required. You will join a busy charity shop and work with the Shop Manager to maximise sales while maintaining high standards and a positive volunteer culture.

Qualifications

• Experience in charity retail is helpful.
• Ability to manage volunteers and work weekends.
• Excellent attention to detail and organisational skills.

Responsibilities

• Assist Shop Manager in daily operations.
• Support volunteers and maintain sales processes.
• Provide strong customer service and loss prevention.

Skills

Customer service

Volunteer management

Retail experience

Team coordination

Tools

POS software

Job description

Hours: 22.5 hours per week (worked 3 out of 7 days, inc weekend rota)

Location: Summertown, Oxford

Join us as an Assistant Shop Manager in our Summertown, Oxford shop and become an ambassador for our charity! We have a permanent part-time position available working 22.5 hours per week.

You will join a busy shop and will work alongside a team of volunteers helping maximise the shop’s sales profits. Great customer service is crucial to what we do, so previous experience of charity retail would help you hit the ground running.

Full training will be provided, we are keen to work with people that have the right attitude so willingness to learn specific skills is equally as important as past experience. To thrive in this role, you will need a good eye for detail, strong organisational and IT skills, and the capability to manage volunteer teams in a variety of situations. You will be supported by the Shop Manager and Area Manager to achieve your objectives in these areas

The role will require you to work weekends on a rota basis. Flexibility is required as working patterns will change regularly, subject to the needs of the business and the levels of volunteers available to work.

We are committed to getting the best out of our applicants and employees. We have therefore made the commitment to sharing interview questions prior to interview. Should you be offered an interview, we will share interview questions with you in advance. Interviews will be conducted virtually via Microsoft Teams.

We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.

Ready to bring your skills to a role that matters?

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce.

Please contact

[e-mail] if you require any adjustments during the recruitment process.