E-Commerce Manager

Devon Air Ambulance Trust; Exeter; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

25 days annual leave plus 8 bank hols

Maternity/Paternity & Adoption leave

Buying annual leave

Paid time off for fertility treatment

Pension scheme, 6% employer

Counselling and financial wellbeing

Sick pay scheme

Job summary

Devon Air Ambulance Trust is seeking an organised E-Commerce Manager to lead our Retail and E‑Commerce operation in Exeter. You will manage online sales from stock selection to dispatch, price products to maximise income, and support volunteers while turning donations into lifesaving funds.

You will monitor sales performance, ensure compliant ecommerce operations, and deliver excellent customer service to donors and colleagues.

Qualifications

• Experience in online selling, retail and/or customer service environment.

Responsibilities

• Manage online sales from stock selection through to dispatch.
• Research, price and present products to maximise income.
• Monitor trends and identify valuable stock for online sale.
• Support e-commerce staff and volunteers.
• Improve online sales processes and ways of working.
• Deliver excellent service to customers, donors and colleagues.
• Monitor performance against sales and Gift Aid targets.
• Ensure safe, secure and compliant e-commerce operations.

Skills

Self-motivated

Interpersonal communication

Customer care

Problem solving

Job description

Role

We have an exciting opportunity to come and work with us as part of our Retail Team, based in our E-Commerce team. We are seeking an organised and enthusiastic E-Commerce Manager to join us for 5 days per week. You will play a key role in maximising income through our E-Commerce operation, helping to deliver excellent customer service, supporting volunteers and turning donations into lifesaving funds.

• Managing online sales from stock selection through to dispatch
• Researching, pricing and presenting products to maximise income
• Monitoring trends and identifying valuable stock for online sale
• Supporting e-commerce staff and volunteers
• Improving online sales processes and ways of working
• Delivering excellent service to customers, donors and colleagues
• Monitoring performance against sales and Gift Aid targets
• Ensuring safe, secure and compliant e-commerce operations

Candidate

We’re looking for someone who is self‑motivated and has excellent interpersonal communication and customer care skills. Previous experience in online selling, retail and / or customer service environment is required with good problem‑solving ability and a readiness for the ever‑changing challenge that is charity retailing! If you are looking for a new challenge that makes a real difference to the local community, we want to hear from you!

Package

£14.71 per Hour. As a valued member of the team you will have access to a wide range of employee benefits including:

• 25 days annual leave plus 8 bank holidays (pro rata), rising to 27 days with length of service
• Occupational Maternity/Paternity & Adoption leave
• Buying annual leave
• Paid time off for fertility treatment
• Pension scheme, 6% employer contributions
• Counselling and financial wellbeing services
• Occupational sick pay scheme

Find out more about your benefits here.

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

Closing Information

The closing date for applications is Monday 9th November 2026 at 9am.

Interviews will be held at our Warehouse in Marsh Barton on Wednesday 18th November 2026.

Due to the nature of this role, offers of employment are subject to a satisfactory basic DBS check and references.

Disability Confident

Devon Air Ambulance are a Disability Confident Level 1 employer, we are committed to ensuring our recruitment process is inclusive and accessible. We encourage applications from individuals with disabilities and will make reasonable adjustments to support candidates throughout the recruitment journey. If you require any accommodations, please let us know.

We recognise that candidates may use AI tools to support their application, for example to improve clarity, structure, or presentation. However, we value authenticity and expect candidates to retain accountability for the content of their application, and for all submissions to reflect the candidate’s own experience and skills and be an honest representation of their capabilities. Please be assured that we do not use AI to make shortlisting or hiring decisions.

*Please note that interview dates are likely but are subject to change in the event of unforeseen circumstances

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Salary and Employment Details

Company: Devon Air Ambulance Trust

Salary: £28,764.81 per annum

Hours: 37.5 hours per week

Location: E-Commerce Sales Hub, Marsh Barton, Exeter

Job type: Permanent

If you would like to find out more information about the role, or speak to one of the Retail team, please contact us at [e-mail].