Ecommerce Specialist

Skin Cupid; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an E-commerce Specialist, where you'll play a crucial role in shaping the e-commerce strategy and enhancing customer experiences. This dynamic position involves managing website operations, developing sales strategies, and analyzing consumer behaviors to optimize engagement. You'll thrive in a collaborative environment that values innovation and creativity, working alongside a passionate team dedicated to delivering the best in skincare. If you're ready to make a significant impact in a fast-growing beauty company, this is the perfect opportunity for you.

Benefits

Employee discount on products

Free products and access to new releases

Regular company events

Collaborative work environment

Qualifications

• Minimum of 3 years experience in e-commerce management, preferably in beauty.
• Proficiency with Shopify and web analytics tools.

Responsibilities

• Develop and implement e-commerce strategies to drive sales and customer acquisition.
• Oversee website management and implement SEO optimizations.

Skills

E-commerce Management

Digital Marketing

Analytical Skills

Project Management

Customer Experience Optimization

Sales Strategies

Education

Bachelor's Degree

Tools

Shopify

Google Analytics

Content Management Systems (CMS)

Job description

Skin Cupid is a leading e-commerce platform dedicated to bringing the best of Asian skincare to our global community. Our platform is a curated haven for skincare enthusiasts, offering a diverse range of high-qualityhigh quality products sourced directly from the most reputable and innovative Asian beauty brands. We believe in empowering our customers with knowledge and choices, making it easy and enjoyable to find products that suit their skin needs and preferences. Joining our team means being part of a dynamic, fast-growing environment that celebrates cross borders beauty and wellness.

About the Role

As the E-commerce Specialist at Skin Cupid, you'll be integral to advancing our e-commerce strategy, spearheading initiatives to fortify our digital footprint and cement our leadership in the skincare market. Drawing on your expertise in e-commerce operations, you'll design and execute strategies that fuel growth, improve engagement, and optimise the overall customer experience.

Responsibilities

• Ecommerce Strategy: Develop and implement a comprehensive e-commerce strategy aligned with the company’s overall business goals, focusing on driving sales, customer acquisition, and retention.
• Website Management: Oversee the day-to-day management of the company’s e-commerce website. Implement and monitor on-site promotions, category updates, and SEO optimisations. Follow up on A/B tests and campaigns with post-launch analysis and recommendations for improvements.
• Project Lead: Spearhead and implement large-scale projects such as website redesigns, optimisations, and new feature implementations.
• Consumer Experience:Develop a deep understanding of customer behaviours through web analytics tools. Provide actionable insights and implement changes to the website to optimise the customer journey.
• Sales Optimisation: Identify opportunities to increase average order value, conversion rates, and customer lifetime value through upselling, cross-selling, and personalisation strategies.
• Marketplace Management: Support the listing, updating, and optimising listings on multiple e-commerce platforms.
• Analytics and Reporting: Monitor and analyse website performance, traffic, and sales data, providing regular reports to senior management with actionable insights.
• Vendor Management: Manage relationships with external vendors and service providers, including web developers, payment processors, and shipping partners.
• Compliance: Ensure the e-commerce platform complies with all relevant regulations, including data protection and consumer rights.
• Minimum of 3 years of experience in e-commerce management, preferably within the beauty industry.
• Proficiency with Shopify, content management systems (CMS), web analytics tools (e.g., Google Analytics), and Digital Marketing Tools. Basic HTML/CSS Knowledge is a plus.
• Strong analytical skills with experience using various tools and dashboards.
• Experience running and analysing A/B tests and personalisation campaigns.
• Ability to interpret data, generate insights, and make data-driven decisions.
• Strong organisational and project management skills, with the ability to manage multiple projects simultaneously.
• Good understanding of marketplaces such as Amazon, TikTok Shop etc.
• An excellent problem-solving mindset and ability to handle unexpected challenges with professionalism and tact.
• Excellent attention to detail
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.

All candidates must be eligible to work in the United Kingdom.

What We Offer

If you love working in a tight-knit team, you have found just the place!

• A dynamic and collaborative work environment in a fast-growing beauty company
• Employee discount on products
• Hybrid work model (3 times a week at our London office)
• Free products and access to new releases before they come to the market
• Regular company events, team lunches/dinners

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail

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