Ecommerce Operations & Performance Executive

THG Ingenuity Ltd.; Manchester; On-site; GBP 32,000 - 48,000; Full time

Job summary

THG Ingenuity Ltd. is seeking a commercially minded Ecommerce Executive to join the Ecommerce & Marketing team in Manchester.

You will own day-to-day DTC ecommerce delivery across client accounts, including on-site execution, performance analysis, email campaigns and ticket management. This fast-paced role requires strong commercial acumen, attention to detail and the ability to work across THG Ingenuity’s tech stack and CRM tools.

Qualifications

• Can-do attitude with willingness to learn in a fast-paced environment.
• Data-literate and analytically confident with GA4 experience.
• Excellent communicator with proven client or stakeholder management.
• Experience managing client or stakeholder relationships is desirable.
• Comfortable working across trading (site performance, promotions, conversion) and marketing channels.

Responsibilities

• Monitor DTC ecommerce performance including traffic, conversion and revenue; build regular performance reports with actionable insights.
• Execute on-site changes across THG Ingenuity’s ecommerce platform and Shopify; manage asset optimization and content updates.
• Build, test and schedule email campaigns within THG Personify; ensure QA across devices; support segmentation and CRM reporting.
• Provide first-line support for self-serve client tickets; triage, respond and resolve per SLAs; escalate complex issues as needed.

Skills

Can-do attitude

Analytical thinking

Client relationship management

GA4 experience

Strong communicator

Tools

Shopify

THG Platform

CRM tools

Job description

THG Ingenuity Ltd. is seeking a commercially minded Ecommerce Executive to join the Ecommerce & Marketing team in Manchester.

You will own day-to-day DTC ecommerce delivery across client accounts, including on-site execution, performance analysis, email campaigns and ticket management. This fast-paced role requires strong commercial acumen, attention to detail and the ability to work across THG Ingenuity’s tech stack and CRM tools.