Ecommerce Operations Apprentice (Hybrid)

Barbour; South Shields; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Staff Discount

Staff Shop

25 days holiday

Free onsite parking

Subsidised canteen

Hybrid & flexible working

4pm finish on a Friday

Discretionary company bonus scheme

Job summary

Barbour in South Shields is offering an Ecommerce Apprenticeship within its DTC Ecommerce team at the head office. You will support day-to-day website operations, collaborate with ecommerce, IT, Customer Services and Warehouse to ensure a smooth online shopping experience.

You will learn about website checks, content updates, promotions, reporting and projects while gaining hands-on experience with Salesforce Commerce Cloud and internal systems.

Qualifications

• Interest in ecommerce and how online retail works.
• Willingness to learn new systems and processes.
• Strong attention to detail and methodical approach.
• Good organisational and prioritisation skills.
• Clear written and verbal communication.
• Ability to work with numbers and spreadsheets.

Responsibilities

• Support day-to-day running of Barbour's ecommerce websites.
• Carry out regular website checks, including product information, navigation search, basket and checkout and raise issues with the relevant team.
• Help investigate website and order issues, gathering the information needed for internal teams or external partners to resolve them.
• Test website fixes, updates and new features, recording results and flagging any problems.
• Assist with updates to website content, including delivery information, FAQs and other customer information.
• Support promotions, campaigns and seasonal activity.
• Keep task lists and issue tracker up to date, following up on outstanding actions.
• Learn Barbour's ecommerce and CRM systems, including Salesforce Commerce Cloud.

Skills

Ecommerce interest

Attention to detail

Organisational skills

Communication skills

Problem solving

Team collaboration

Numerical/reporting mindset

Tools

Salesforce Commerce Cloud

Job description

Barbour in South Shields is offering an Ecommerce Apprenticeship within its DTC Ecommerce team at the head office. You will support day-to-day website operations, collaborate with ecommerce, IT, Customer Services and Warehouse to ensure a smooth online shopping experience.

You will learn about website checks, content updates, promotions, reporting and projects while gaining hands-on experience with Salesforce Commerce Cloud and internal systems.