Ecommerce Apprentice

Barbour; South Shields; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Staff Discount

Staff Shop

25 days holiday

Free onsite parking

Subsidised canteen

Hybrid & flexible working

4pm finish on a Friday

Discretionary company bonus scheme

Job summary

Barbour in South Shields is offering an Ecommerce Apprenticeship within its DTC Ecommerce team at the head office. You will support day-to-day website operations, collaborate with ecommerce, IT, Customer Services and Warehouse to ensure a smooth online shopping experience.

You will learn about website checks, content updates, promotions, reporting and projects while gaining hands-on experience with Salesforce Commerce Cloud and internal systems.

Qualifications

• Interest in ecommerce and how online retail works.
• Willingness to learn new systems and processes.
• Strong attention to detail and methodical approach.
• Good organisational and prioritisation skills.
• Clear written and verbal communication.
• Ability to work with numbers and spreadsheets.

Responsibilities

• Support day-to-day running of Barbour's ecommerce websites.
• Carry out regular website checks, including product information, navigation search, basket and checkout and raise issues with the relevant team.
• Help investigate website and order issues, gathering the information needed for internal teams or external partners to resolve them.
• Test website fixes, updates and new features, recording results and flagging any problems.
• Assist with updates to website content, including delivery information, FAQs and other customer information.
• Support promotions, campaigns and seasonal activity.
• Keep task lists and issue tracker up to date, following up on outstanding actions.
• Learn Barbour's ecommerce and CRM systems, including Salesforce Commerce Cloud.

Skills

Ecommerce interest

Attention to detail

Organisational skills

Communication skills

Problem solving

Team collaboration

Numerical/reporting mindset

Tools

Salesforce Commerce Cloud

Job description

We have an exciting opportunity for a Ecommerce Apprenticeship to join our DTC Ecommerce team here at our Head Office in South Shields. This role will be key to supporting the day-to-day running of Barbour’s ecommerce websites, working closely with the wider ecommerce team, IT, Customer Services and Warehouse. The role will provide experience across ecommerce operations, website content, reporting and projects. The successful candidate will help check the websites, investigate issues and test changes, while learning how the different areas of the business work together to deliver a smooth and consistent online shopping experience.

• Support the day-to-day running of Barbour's ecommerce websites.
• Carry out regular website checks, including product information, navigation search, basket and checkout and raise any issues with the relevant team.
• Help investigate website and order issues, gathering the information needed for internal teams or external partners to resolve them.
• Test website fixes, updates and new features, recording results and flagging any problems.
• Assist with updates to website content, including delivery information, FAQs and other customer information.
• Support the preparation and checking of promotions, campaigns and seasonal activity.
• Keep task lists and issue tracker up to date, following up on outstanding actions.
• Work with IT, Customer Services and Warehouse to support queries relating to orders, delivery and returns.
• Assist with reporting and data checks to help the team monitor performance and identify recurring issues.
• Support projects to improve the online customer experience.
• Keep process guides and team documents up to date.
• Learn to use Barbour's ecommerce and CRM systems, including Salesforce Commerce Cloud.

Skills and Experience:

• An interest in ecommerce, retail and how online businesses operate.
• A willingness to learn new systems, processes and skills.
• Strong attention to detail and a methodical approach to tasks.
• Good organisational skills, with the ability to manage priorities and follow actions through to completion.
• Clear written and verbal communication skills.
• A practical approach to problem-solving and the confidence to ask questions or flag issues.
• Comfortable working with numbers and learning to use spreadsheets and reporting tools.
• The ability to work collaboratively with different teams.
• An interest in delivering a positive customer experience.
• Discretionary Company bonus scheme
• Staff Discount
• Staff Shop
• 25 days holiday as standard increasing with length of service plus bank holidays
• Access to training and development activities to support your career development
• Free onsite parking
• Subsidised canteen
• Operate hybrid & flexible working
• 4pm finish on a Friday

The Company

The Barbour story began in 1894 in South Shields in the North East of England. Founder John Barbour began supplying oilskins and other garments to protect the growing community of sailors, fishermen and dockers. Still family owned and now fifth generation, Barbour HQ remains in South Shields. Under the leadership of Chairman Dame Margaret Barbour, Barbour has grown into a lifestyle brand sold in over 55 countries worldwide including Europe, the US and Asia offering a wardrobe of stylish functional clothing, footwear and accessories inspired by the unique values of the British countryside.

The iconic Barbour Bedale and Barbour Beaufort wax jackets continue to be made by hand in the factory in South Shields. In 2020, Barbour launched Wax for Life, an overarching name for all of Barbour’s wax services designed to encourage customers to extend the life of their wax garments. Wax for Life includes re-waxing and repairs (first introduced in 1921) and Barbour Re-Loved an upcycling circularity initiative. Each year over 70,000 wax garments are sent back to Barbour globally to be repaired, rewaxed or altered.