Ecommerce Apprentice

BARBOUR; Jarrow; Hybrid; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Bonus scheme

Staff discount

Staff shop

Healthcare Cash Plan

Holiday entitlement

Training development

Onsite parking

Canteen

Hybrid work

Friday 4pm finish

Wellbeing support

Job summary

Barbour is offering an Ecommerce Apprenticeship at our South Shields head office. You will support daily ecommerce operations, test changes, and help ensure a smooth online shopping experience across our websites.

You’ll work with IT, Customer Services and Warehouse, gaining hands-on exposure to content updates, promotions and reporting. You will learn Barbour’s ecommerce platforms, including Salesforce Commerce Cloud, while developing problem solving and collaboration skills in a hybrid work

Qualifications

• Interest in ecommerce and how online businesses operate.
• Willingness to learn new systems, processes and skills.
• Strong attention to detail and a methodical approach to tasks.
• Good organisational skills and ability to manage priorities.
• Clear written and verbal communication.
• Practical problem solving and readiness to flag issues.
• Comfortable with numbers and basic reporting tools.
• Ability to work collaboratively across teams.
• Interest in delivering a positive customer experience.

Responsibilities

• Support the day to day running of Barbour's ecommerce websites.
• Carry out regular website checks on product info, navigation, search, basket and checkout.
• Investigate issues and raise with relevant teams or partners.
• Test website fixes and new features, recording results.
• Assist with updates to website content including delivery info and FAQs.
• Support promotions, campaigns and seasonal activity.
• Keep task lists and trackers up to date and follow up actions.
• Collaborate with IT, Customer Services and Warehouse on orders, delivery and returns.
• Assist with reporting and data checks to monitor performance.
• Support projects to improve the online customer experience.
• Learn Barbour’s ecommerce and CRM systems, including Salesforce Commerce Cloud.

Skills

Ecommerce interest

Willingness to learn

Attention to detail

Organisational skills

Clear communication

Problem solving

Numerical ability

Team collaboration

Customer experience focus

Tools

Salesforce Commerce Cloud

CRM systems

Spreadsheets

Reporting tools

Job description

Position Overview:

We have an exciting opportunity for a Ecommerce Apprenticeship to join our DTC Ecommerce team here at our Head Office in South Shields. This role will be key to supporting the day-to-day running of Barbour’s ecommerce websites, working closely with the wider ecommerce team, IT, Customer Services and Warehouse. The role will provide experience across ecommerce operations, website content, reporting and projects. The successful candidate will help check the websites, investigate issues and test changes, while learning how the different areas of the business work together to deliver a smooth and consistent online shopping experience.

Essential Duties and Responsibilities:

• Support the day-to-day running of Barbour’s ecommerce websites.
• Carry out regular website checks, including product information, navigation, search, basket
• and checkout and raise any issues with the relevant team.
• Help investigate website and order issues, gathering the information needed for internal
• teams or external partners to resolve them.
• Test website fixes, updates and new features, recording results and flagging any problems.
• Assist with updates to website content, including delivery information, FAQs and other
• customer information.
• Support the preparation and checking of promotions, campaigns and seasonal activity.
• Keep task lists and issue trackers up to date, following up on outstanding actions.
• Work with IT, Customer Services and Warehouse to support queries relating to orders, delivery and returns.
• Assist with reporting and data checks to help the team monitor performance and identify
• recurring issues.
• Support projects to improve the online customer experience.
• Keep process guides and team documents up to date.
• Learn to use Barbour’s ecommerce and CRM systems, including Salesforce Commerce Cloud.

Skills and Experience:

• An interest in ecommerce, retail and how online businesses operate.
• A willingness to learn new systems, processes and skills.
• Strong attention to detail and a methodical approach to tasks.
• Good organisational skills, with the ability to manage priorities and follow actions through to completion.
• Clear written and verbal communication skills.
• A practical approach to problem-solving and the confidence to ask questions or flag issues.
• Comfortable working with numbers and learning to use spreadsheets and reporting tools.
• The ability to work collaboratively with different teams.
• An interest in delivering a positive customer experience.

Benefits:

• Discretionary Company bonus scheme
• Staff Discount
• Staff Shop
• Healthcare Cash Plan
• 25 days holiday as standard increasing with length of service plus bank holidays
• Access to training and development activities to support your career development
• Free onsite parking
• Subsidised canteen
• Operate hybrid & flexible working
• 4pm finish on a Friday
• Wellbeing support

Additional Information

Note: In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.