Ecommerce Manager — Short Breaks & Hotels (London)

Merlin-Entertainments; Greater London; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

33 days holiday

Merlin Annual Passes

Company bonus

Pension scheme

Employee discount 40% LEGO

On-site shop/restaurant discount

Training & development

Job summary

Merlin Entertainments in London, Arbor seeks an experienced Ecommerce Manager to drive the online performance of Short Breaks and hotel offers. You will optimise the end-to-end booking journey across web and app, delivering compelling content, campaigns and pricing to maximise revenue.

This hands-on role partners with Commercial, Marketing, CRM, and Digital teams to maximise online revenue and customer satisfaction.

Qualifications

• Experience in eCommerce or digital trading and web optimisation.
• Strong data interpretation and actionable insights.
• Advanced Excel with reporting experience.
• Knowledge of web analytics, journey optimisation, and A/B testing.
• Experience managing website content, campaigns and merchandising.
• Excellent organisational and stakeholder skills.
• Proactive, ownership-driven approach.
• Experience with Accesso or Umbraco is a plus.
• Experience in travel/hospitality/leisure/tourism is desirable.

Responsibilities

• Lead the digital performance of Short Breaks and hotel offers across web and app.
• Optimise end-to-end online booking experience and campaigns.
• Collaborate with Commercial, Marketing, CRM, Paid Media, and Digital teams.
• Use data and testing to improve conversions and revenue.
• Manage content, campaigns and merchandising to drive value.

Skills

Analytical skills

Advanced Excel

Web analytics

A/B testing

Content management

Stakeholder management

Digital merchandising

Cross-functional collaboration

Tools

Accesso

Umbraco

Job description

Merlin Entertainments in London, Arbor seeks an experienced Ecommerce Manager to drive the online performance of Short Breaks and hotel offers. You will optimise the end-to-end booking journey across web and app, delivering compelling content, campaigns and pricing to maximise revenue.

This hands-on role partners with Commercial, Marketing, CRM, and Digital teams to maximise online revenue and customer satisfaction.