Ecommerce Growth Lead - Travel & Hotels

Merlin; Greater London; On-site; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Annual salary

Merlin Annual Passes

Company bonus

Private pension

Staff discounts

Training & development

Job summary

Merlin is seeking an experienced Ecommerce Manager to lead the digital performance of our Short Breaks and hotel offering across web and app platforms in London. Reporting to the Direct Sales Director, you’ll optimise the end-to-end online booking experience, drive conversions, and help maximise online revenue.

This hands-on role combines digital trading, website optimisation, content management and data-driven decision making to deliver strong commercial results.

Qualifications

• Experience in ecommerce, digital trading or similar commercial digital roles.
• Strong ability to interpret performance data and translate insights into actions.
• Advanced Excel skills with reporting and performance analysis.
• Knowledge of web analytics, customer journey optimisation and A/B testing.
• Experience managing website content, campaigns and digital merchandising.
• Excellent organisational and stakeholder management abilities.
• Proactive, ownership-driven approach; cross-functional collaboration.
• Experience with Accesso or Umbraco is advantageous.
• Experience in travel, hospitality, leisure or tourism is desirable.

Responsibilities

• Lead digital performance for Short Breaks and hotel offering across web and app.
• Optimise end-to-end online booking experience and campaigns.
• Collaborate with Commercial, Marketing, CRM, Paid Media and Digital Performance teams.
• Use data and testing to improve conversion rates and revenue.

Skills

eCommerce

Digital trading

Web analytics

Excel

A/B testing

Content management

Stakeholder management

Project management

Collaboration

Tools

Accesso

Umbraco

Job description

Merlin is seeking an experienced Ecommerce Manager to lead the digital performance of our Short Breaks and hotel offering across web and app platforms in London. Reporting to the Direct Sales Director, you’ll optimise the end-to-end online booking experience, drive conversions, and help maximise online revenue.

This hands-on role combines digital trading, website optimisation, content management and data-driven decision making to deliver strong commercial results.