eCommerce Lead

Fanatics; Manchester; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an eCommerce Lead to drive online sales and enhance customer experience. This exciting role involves leading a talented team, managing daily e-commerce operations, and executing strategic initiatives to achieve business objectives. You will analyze performance metrics to optimize operations and collaborate with cross-functional teams to launch promotions and new products. Join a dynamic environment where your leadership and innovative ideas will make a significant impact on the business and the fan experience. If you are passionate about e-commerce and ready to take on a leadership role, this opportunity is for you!

Qualifications

• 5+ years of e-commerce management experience with a proven track record.
• Strong leadership skills and ability to manage diverse teams.

Responsibilities

• Oversee daily eCommerce operations and enhance customer experience.
• Lead a dedicated team and implement strategies to drive sales.

Skills

eCommerce Management

Team Leadership

Data Analysis

Digital Marketing

Project Management

Web Analytics

Customer Experience Management

Education

Bachelor’s degree in Business, Marketing, eCommerce

Advanced degree

Tools

eCommerce Platforms

Web Analytics Tools

Job description

Job Description

Role & Responsibility:

The eCommerce Lead will be responsible for overseeing and enhancing our e-commerce operations, driving online sales, and improving the customer experience. This role involves leading a dedicated team, owning the trading and marketing calendars, managing daily operations, and executing strategic initiatives to achieve business objectives and deliver outstanding results.

This role will report directly into our eCommerce Director (Partner Stores).

Key Responsibilities:

• Team Leadership: Manage and mentor a team of e-commerce professionals, including e-commerce specialists and coordinators. Provide guidance, support, and performance feedback to ensure team success.
• Operational Oversight: Oversee daily eCommerce operations and trading including content management, product launch execution, site merchandising and promotional management. Ensure all processes run efficiently and effectively.
• Strategy Execution: Implement eCommerce strategies and initiatives to drive traffic, increase conversions, and maximize online sales. Collaborate with the E-Commerce Director to align with overall business goals.
• Performance Analysis: Monitor and analyze key performance indicators (KPIs) such as conversion rates, average order value, and customer retention. Use data-driven insights to make informed decisions and optimize performance.
• Customer Experience: Ensure a superior online shopping experience by managing website functionality, user interface, and product presentation. Address customer feedback and resolve issues promptly to enhance satisfaction.
• Cross-Functional Collaboration: Work closely with marketing, merchandising, technology, operations and customer support teams to ensure a cohesive approach to e-commerce. Coordinate efforts to launch promotions, new products, and site improvements.
• Project Management: Lead and manage e-commerce projects, including site updates, technology enhancements, and promotional campaigns. Ensure projects are completed on time and within budget.
• Market Research: Stay current with industry trends, competitor activities, and emerging technologies. Apply insights to improve e-commerce strategies and maintain a competitive edge.
• Partner Collaboration: Act as the primary point of contact for day-to-day eCommerce operations with our partners. Work with partners to develop strong, coordinated trading plans and marketing calendars to successfully grow the business.

Qualifications:

• Bachelor’s degree in Business, Marketing, eCommerce, or a related field. Advanced degree is a plus.
• 5+ years of experience in e-commerce management or a related field, with a proven track record of driving online sales and managing e-commerce operations.
• Strong leadership skills with experience in managing and developing teams.
• Proficiency in e-commerce platforms, web analytics tools, and digital marketing strategies.
• Excellent analytical skills, with the ability to interpret data and make data-driven decisions.
• Strong project management abilities, with experience in overseeing multiple projects simultaneously.
• Exceptional communication and interpersonal skills, with the ability to work effectively across departments and with stakeholders at all levels.
• Experience in the sports or retail industry is advantageous.

We are an equal opportunity employer and celebrate diversity and inclusivity at Fanatics. Our commitment to inclusion drives us forward every day; across all races, gender, gender identities, age, sexual orientation, religion & spiritual beliefs, neurodiversity, disability and all identities of our people both current and future. If you have any requirement(s) for reasonable accommodations to participate in the job application or interview process, and/or to perform essential job functions, please contact us.

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Team

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset

Job Info

• Posting Date 12/16/2024, 11:58 AM
• Locations 3 Upper Kirby Street, Manchester, GBR, M4 6FN, GB (Hybrid)