Ecommerce Customer Service Advisor | Weekend Shifts

Driving Force; Bradford; On-site; GBP 23,000 - 28,000; Full time

Job summary

Hawk3 Talent Solutions is recruiting for a Customer Service Advisor in Bradford. The role involves handling orders, deliveries and aftersales, with a focus on excellent customer service. The position is office-based with hours Thu–Mon, 8am–6pm on Thu/Fri/Mon and 7am–3pm Sat/Sun.

Applicants should have customer-facing experience, strong communication and problem-solving skills, and be comfortable in a fast-paced ecommerce environment. Weekend work is essential and training is provided.

Qualifications

• Experience in customer service or customer-facing roles.
• Strong written and verbal communication for customers and colleagues.
• Flexible, adaptable and able to respond to changing priorities.
• Experience in fast-paced online retail or ecommerce is a plus.
• Good problem-solving skills and initiative in resolving issues.
• Attention to detail and ability to flag errors.

Responsibilities

• Respond to customer enquiries across channels with a professional, helpful service.
• Handle orders, deliveries, returns, refunds, product information and aftersales support.
• Take ownership and investigate issues to reach effective resolutions.
• Identify recurring issues and report process gaps affecting customers.
• Collaborate with Operations, Ecommerce and Warehouse to resolve queries.
• Maintain accurate customer records and communicate updates appropriately.
• Support weekend trading hours and balance priorities across the team.

Skills

Customer service

Communication

Problem solving

Attention to detail

Tools

eDesk

Linnworks

Job description

Hawk3 Talent Solutions is recruiting for a Customer Service Advisor in Bradford. The role involves handling orders, deliveries and aftersales, with a focus on excellent customer service. The position is office-based with hours Thu–Mon, 8am–6pm on Thu/Fri/Mon and 7am–3pm Sat/Sun.

Applicants should have customer-facing experience, strong communication and problem-solving skills, and be comfortable in a fast-paced ecommerce environment. Weekend work is essential and training is provided.