Assistant Shop Manager

British Red Cross; London Borough of Bromley; Hybrid; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Flexible working

Annual leave: 36 days incl bank hols +

Pension up to 6%

Learning & Development

Discounts

Wellbeing support

Cycle to work

Job summary

British Red Cross in Beckenham is seeking an Assistant Shop Manager to support a busy charity shop, drive customer focus, and oversee a team of volunteers. The role is 14 hours per week on a 6-month fixed-term contract, with flexible options including remote/hybrid working.

The ideal candidate brings retail experience, a passion for helping others, and a commercially aware approach to store targets. Join a charity that helps people in communities and beyond.

Qualifications

• Retail experience in a shop environment.
• Strong customer service orientation.
• Commercial awareness with understanding of financial targets.
• Good IT skills and ability to use basic systems.

Responsibilities

• Assist shop manager to run a profitable, customer-focused shop.
• Coordinate activity behind the scenes; no two days are the same.
• Oversee volunteers, including induction, management and development.
• Deliver an excellent in-store customer experience.

Skills

Retail experience

Customer service

Team leadership

IT skills

Financial awareness

Tools

POS system

MS Office

Job description

Assistant Shop Manager

Location:Beckenham

Salary: £25,458 per annum, pro rata

Hours: 14 per week

Contract: 6 Months Fixed term contract

Are you a retail expert passionate aboutimpacting to meaningful change?

We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds?

"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager

What will a day in the life of a Assistant Shop Manager involve?

• Collaborating with the shop manager to run a profitable, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
• Working on the shop floor, to coordinating activity “behind the scenes”, no two days are the same.
• Fostering a brilliant shopping environment and provide an excellent customer experience in store.
• Working collaboratively with the shop manager, you’ll oversee a team of dedicated volunteers, delivering their induction, management, and development.

To be a successful Assistant Shop Manager, what will you need?

• To be retail superstar with the experience and know-how from working in a shop environment.
• The traits of apeople-person, who enjoys providing an excellent customer experience, championing a team, and meeting people from all walks of life.
• The mind of a commercially savvy individual, who has good awareness of financial targets and measures, alongside proven IT skills.
• The ability to work flexibly to the needs of the store.

In return for your commitment and expertise, you’ll get:

• Flexible working:Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to champion inclusion as a Disability Confident employer across our UK-based roles and as a Carers Confident Employer.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders