Assistant Shop Manager

British Red Cross; Gloucester; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Flexible working

Holidays

Pension scheme

Learning & Development

Discounts

Wellbeing support

Cycle to work

Job summary

British Red Cross is seeking an Assistant Shop Manager to join our charity shop team in Cirencester. This permanent role involves Sundays with a flexible day during the week, supporting shop profitability and an excellent customer experience.

You will work with the shop manager to supervise volunteers, manage daily shop operations, and help create a welcoming, community-focused front window on the high street. Training and development opportunities are provided.

Qualifications

• Experience in a shop environment and retail operations.
• Strong customer service ethos with ability to lead volunteers.
• Commercial awareness and ability to work with financial targets.
• Proficient IT skills and ability to use retail software.

Responsibilities

• Assist in running a profitable, customer-focused shop.
• Oversee volunteers, indution, management and development.
• Collaborate with shop manager on day-to-day shop operations.
• Deliver excellent customer experience and maintain shop standards.

Skills

Retail experience

Customer service

Team leadership

IT skills

Tools

POS systems

Job description

About The Role Assistant Shop Manager Location: Cirencester Salary: £, Per Annum Pro-rata Hours: per week (every Sunday with a flexible day during the week) Contract: Permanent

Are you a retail expert passionate about impacting to meaningful change? We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds? "I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager What will a day in the life of a Assistant Shop Manager involve?

• Collaborating with the shop manager to run a profitable, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
  
• Working on the shop floor, to coordinating activity “behind the scenes”, no two days are the same.
  
• Fostering a brilliant shopping environment and provide an excellent customer experience in store.
  
• Working collaboratively with the shop manager, you’ll oversee a team of dedicated volunteers, delivering their induction, management, and development.

To be a successful Assistant Shop Manager, what will you need?

• To be retail superstar with the experience and know-how from working in a shop environment.
• The traits of a people-person, who enjoys providing an excellent customer experience, championing a team, and meeting people from all walks of life.
• The mind of a commercially savvy individual, who has good awareness of financial targets and measures, alongside proven IT skills.
• The ability to work flexibly to the needs of the store.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: days annual leave (including bank holidays) + option to buy extra days.
• Pension scheme: Up to % contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• CycleWork: Lease a bicycle through the scheme.

We are proud to champion inclusion as a Disability Confident employer across our UK-based roles and as a Carers Confident Employer. We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders