Assistant Shop Manager

British Red Cross; South Harting; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible working — remote & hybrid

Holidays and extra leave options

Pension scheme

Learning & development opportunities

Discounts & employee benefits

Wellbeing support

CycleWork scheme

Job summary

British Red Cross in Chichester seeks an Assistant Shop Manager to lead a high-street charity shop team. You will support the shop manager, drive customer-focused service, and manage volunteers to maintain a welcoming store environment.

The role blends retail know-how with people skills, aiming to meet financial targets while delivering a compassionate customer experience across the community.

Qualifications

• Retail experience in a shop environment.
• Excellent customer service and people skills.
• Ability to lead a team of volunteers and staff.
• Comfort with basic IT and POS systems.

Responsibilities

• Work with the shop manager to run a profitable, customer-focused shop.
• Oversee a team of volunteers, delivering induction, management and development.
• Foster a positive shopping environment and deliver great in-store experiences.
• Collaborate on behind-the-scenes activities and store operations.

Skills

Retail experience

Customer service

Team leadership

IT skills

Financial awareness

Tools

POS systems

Microsoft Office

Job description

About The Role Assistant Shop Manager Location: Chichester Salary: £, per annum, pro rata Hours: per week Contract: Permanent Are you a retail expert passionate about impacting to meaningful change? We need a dynamic Assistant Shop Manager to join our our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds? "I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager

What will a day in the life of a Assistant Shop Manager involve?

• Collaborating with the shop manager to run a profitable, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
  
• Working on the shop floor, to coordinating activity “behind the scenes”, no two days are the same.
  
• Fostering a brilliant shopping environment and provide an excellent customer experience in store.
  
• Working collaboratively with the shop manager, you’ll oversee a team of dedicated volunteers, delivering their induction, management, and development.

To be a successful Assistant Shop Manager, what will you need?

• To be retail superstar with the experience and know-how from working in a shop environment.
• The traits of a people-person, who enjoys providing an excellent customer experience, championing a team, and meeting people from all walks of life.
• The mind of a commercially savvy individual, who has good awareness of financial targets and measures, alongside proven IT skills.
• The ability to work flexibly to the needs of the store.

Interested? The closing date for applications is on Wednesday th November .

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: days annual leave (including bank holidays) + option to buy extra days.
• Pension scheme: Up to % contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• CycleWork: Lease a bicycle through the scheme.

We are proud to champion inclusion as a Disability Confident employer across our UK-based roles and as a Carers Confident Employer. We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders