Customer Service Advisor

Sunbelt Rentals UK & Ireland; Bathgate; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a leading FTSE100 company as a Customer Service Advisor, where you'll play a crucial role in enhancing customer experiences. This hands-on position focuses on relationship building and service excellence, ensuring customers receive top-notch support throughout their journey. With a strong emphasis on communication and initiative, this role is perfect for those passionate about customer service in a dynamic environment.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Comprehensive pension scheme

Qualifications

• Background in customer service, ideally with industry experience.

Responsibilities

• Deliver best-in-class service while maximizing upselling opportunities.
• Manage orders from enquiry to post-hire feedback.
• Build relationships with regular customers.

Skills

Customer Service

Communication

Relationship Building

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business: looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.

In this role, you’ll be responsible for delivering a best-in-class service while using your product knowledge to maximize upselling opportunities. Your days will involve communicating with customers via telephone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think on your feet and use your initiative to ensure we deliver the best experience and continuously improve our service.

This is a fantastic opportunity for individuals with a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.

What can we offer you?

You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including a generous holiday allowance (with the option to buy and sell leave), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.