Customer Service Advisor

Sunbelt Rentals Careers; Bathgate; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company in equipment rental is seeking a Customer Service Advisor. This role involves managing customer relationships, delivering excellent service, and utilizing product knowledge to enhance customer experiences. Ideal candidates will have a background in customer service and strong communication skills.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Recognition awards

Company pension scheme

Qualifications

• Proven experience in customer service.
• Strong product knowledge and eagerness to learn.

Responsibilities

• Manage orders from enquiry to post-hire feedback.
• Deliver best-in-class service and maximize upselling opportunities.

Skills

Communication

Negotiation

Relationship Building

Decision Making

Flexibility

Tools

MS Office

Job description

About The Role

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If so, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be responsible for looking after our customers, building relationships, understanding their needs, and helping them do it better.

You will deliver a best-in-class service, using your product knowledge to maximize upselling opportunities. Your days will involve communicating via phone, email, and website requests, managing orders from enquiry to post-hire feedback, and owning the customer journey to ensure an excellent experience.

This position is ideal for individuals from a customer service background, preferably with industry experience, eager to see the impact of their work in a dynamic, service-focused environment.

What We Offer

Join a successful FTSE100 company, the UK’s largest equipment rental provider, with a flexible rewards package including generous holiday allowance, life assurance, retail discounts, recognition awards, and a company pension scheme.

About You

We will provide training and development to support your success. To thrive as a Hire Controller, you should have:

• Proven experience in customer service, handling inbound enquiries and transactions
• Experience in hire or construction industries is advantageous but not essential
• Strong product knowledge and eagerness to learn about our offerings
• Exceptional communication, negotiation, and relationship-building skills
• Good judgment and decision-making abilities
• A collaborative and supportive team approach
• Flexibility to manage multiple tasks in a fast-paced environment
• A commitment to continuous improvement
• Proficiency in MS Office and enthusiasm for learning new IT systems

About Us

Sunbelt Rentals is a leader in equipment rental across the UK, Ireland, US, and Canada, serving various sectors including construction, industrial, and events. We value our people and are committed to diversity, inclusion, and employee wellbeing, offering support such as mental health campaigns, helplines, and counselling services.