Information Technology Operations Manager

ZipRecruiter; Cardiff; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player in professional services seeks a Head of IT to lead their IT function in Cardiff. This pivotal role involves managing a talented team and ensuring the effective implementation of IT strategies to support approximately 750 staff members. You'll drive service delivery excellence, oversee infrastructure initiatives, and engage with stakeholders to align IT with business objectives. If you have a passion for technology and leadership in a dynamic environment, this is an exciting opportunity to make a significant impact.

Benefits

Minimum of 25 days holiday plus bank holidays

Two CSR days

Birthday day off

Death in service benefit (twice annual salary)

Auto-enrolment pension scheme

Hybrid working arrangements

Employee Assistance Programme

Local business discounts

Professional fees paid

Employee recruitment incentive scheme

Qualifications

• Proven senior IT management experience in legal or professional services.
• Strong knowledge of IT infrastructure and operations.

Responsibilities

• Execute and oversee the existing IT strategy aligned with business goals.
• Manage and mentor a team of IT professionals for high performance.
• Ensure efficient operation of the service desk across multiple offices.

Skills

IT Service Management

Leadership

Problem-Solving

Stakeholder Engagement

Decision-Making

Communication

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Job description

Job Description

Peaple Talent has partnered with a leading professional services company based in central Cardiff, recruiting an experienced Head of IT to lead their IT function. This critical role will support a team serving approximately 750 staff members, ensuring the smooth implementation of the existing IT strategy while managing day-to-day IT operations and maintaining high standards of IT service delivery to safeguard the IT infrastructure.

Role and Responsibilities

1. Strategy Implementation: Execute and oversee the existing IT strategy aligned with the firm’s goals, ensuring effective and timely delivery of IT projects.
2. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance environment.
3. Service Desk Management: Ensure efficient operation of the service desk, providing outstanding support across multiple offices.
4. Service Delivery: Oversee IT service delivery to meet business needs and SLAs, implementing best practices for IT service management and continuous improvement.
5. Infrastructure and Operations: Lead infrastructure initiatives to ensure robust, reliable systems, compliance with regulations, and effective risk management.
6. Stakeholder Engagement: Collaborate with senior management and stakeholders to understand IT needs and communicate developments effectively.

Skills & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Proven senior IT management experience, preferably within legal or professional services sectors.
• Strong knowledge of IT service management, infrastructure, and operations.
• Experience in implementing IT strategies and leading large-scale projects.
• Excellent leadership and team development skills.
• Strong problem-solving and decision-making abilities.
• Effective communication and stakeholder engagement skills.

Benefits

• Minimum of 25 days holiday plus bank holidays.
• Two CSR days.
• Birthday day off.
• Death in service benefit (twice annual salary).
• Auto-enrolment pension scheme.
• Hybrid working arrangements.
• Employee Assistance Programme.
• Local business discounts.
• Professional fees paid (as required).
• Employee recruitment incentive scheme.