Restaurant Shift / Floor Manager

Tim Hortons UK & Ireland Ltd.; Gloucester; On-site; Full time

Job summary

Join a leading company in the coffee industry as a Restaurant Shift/Floor Manager. This role involves overseeing operations, ensuring customer satisfaction, and leading a dynamic team in a fast-paced environment. With competitive salary and growth opportunities, your leadership will be key to our success.

Qualifications

• Previous experience managing restaurants.
• Excellent communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Lead by example, prioritizing customer satisfaction.
• Monitor KPIs such as sales and staff turnover.
• Manage weekly stock orders and quality checks.

Skills

Leadership

Customer Service

Communication

Team Management

Job description

Location: GL4 3EA

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of Canada's fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.

We prioritize customer satisfaction and are currently looking for an Outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In this role, you will help us maintain an exceptional brand. We offer a competitive salary, opportunities for growth, and a rewarding career.

To succeed as a Restaurant Shift / Floor Manager, you should be a great leader and positive team player, with previous experience in the Restaurant & Customer Service sector within a fast-paced environment. Excellent communication skills, a customer-focused approach, and flexibility to work various hours, including early mornings, afternoons, evenings, and weekends, are essential.

If you are passionate about leading a dynamic team, thrive on customer satisfaction, and have a healthy obsession with coffee, we would love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

Customer Service

• Lead by example, prioritizing customer satisfaction.
• Maintain a customer-focused approach in all operations.
• Accurately schedule staff to meet customer demand.
• Support the team to ensure operational efficiency.
• Conduct regular store walks to assess customer experience.

People

• Encourage staff to share suggestions and concerns.
• Provide performance feedback, set goals, and offer support.
• Create a positive team environment, ensuring dignity and respect for all employees.
• Manage performance issues in collaboration with HR.

Driving Sales

• Understand sales patterns, popular products, and peak times.
• Ensure proper merchandising and stock levels, supporting marketing campaigns.
• Coach employees on upselling and suggestive selling.
• Identify areas for improvement and motivate staff towards continuous improvement.

Operations

• Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
• Set an example by remaining calm under pressure.
• Manage weekly stock orders and quality checks.
• Schedule maintenance for equipment.
• Maintain optimal inventory levels.
• Oversee opening and closing procedures.
• Ensure cleanliness, food hygiene, and overall operational standards.
• Implement health and safety procedures, reporting incidents promptly.
• Be flexible to work various shifts as part of the management team.

Key Requisites

• Previous experience managing restaurants.
• Flexible and disciplined work approach.
• Experience in a food environment is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• High standards of food hygiene and safety.
• Experience handling customer complaints.
• Knowledge of health and safety procedures.