Restaurant Shift / Floor Manager

Tim Hortons UK & Ireland Ltd.; Cardiff; On-site; Full time

Job summary

Join a leading coffee brand as a Restaurant Shift / Floor Manager in Cardiff. You'll lead a dynamic team, focusing on customer satisfaction and operational efficiency. This role offers competitive pay, growth opportunities, and a chance to thrive in a fast-paced environment.

Qualifications

• Experience in restaurant management.
• Ability to work independently and as part of a team.

Responsibilities

• Leading by example, prioritizing customers.
• Monitoring KPIs like sales and staff turnover.
• Coaching staff on upselling techniques.

Skills

Leadership

Communication

Customer Focus

Flexibility

Job description

Location: Cardiff Queen Street

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual looking to move into management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of Canada's fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK with plans to open hundreds of restaurants over the next 10 years.

We prioritize customer satisfaction and are currently seeking an outgoing Restaurant Shift / Floor Manager to join our team permanently, ensuring we maintain an exceptional brand. In return, you'll receive a competitive salary, opportunities for growth, and a rewarding career.

To succeed as a Restaurant Shift / Floor Manager, you should be a strong leader and positive team player with previous experience in the restaurant and customer service sectors within a fast-paced environment. Excellent communication skills, a customer-focused approach, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you are passionate about leading a dynamic team, thrive on customer satisfaction, and have a keen interest in coffee, we'd love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, your responsibilities will include supporting the Restaurant Manager with:

Customer Service

• Leading by example, prioritizing customers.
• Maintaining customer focus across all operations.
• Scheduling staff accurately to meet demand.
• Supporting the team to ensure operational efficiency.
• Conducting regular store walks from the customer's perspective.

People

• Encouraging staff to share suggestions and concerns.
• Providing feedback, setting goals, and supporting team members.
• Creating a positive, respectful work environment free from discrimination.
• Managing performance in collaboration with HR when needed.

Driving Sales

• Understanding sales patterns, popular products, and peak times.
• Ensuring products are well merchandised and stock levels are maintained.
• Coaching staff on upselling and suggestive selling techniques.
• Identifying areas for improvement and motivating continuous enhancement.

Operations

• Monitoring KPIs like sales, staff turnover, food safety, and health & safety standards.
• Leading by example under pressure.
• Managing weekly stock orders and quality checks.
• Scheduling maintenance and ensuring equipment calibration.
• Maintaining optimal inventory levels.
• Overseeing opening and closing procedures.
• Ensuring cleanliness, food hygiene, and customer experience standards.
• Reporting incidents promptly and accurately.
• Working flexibly across shifts as part of the management team.

Key Requisites

• Experience in restaurant management.
• Flexible and disciplined work approach.
• Food environment experience is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• High standards of food hygiene and safety.
• Experience handling customer complaints.
• Adherence to health and safety procedures.