Facilities Support Coordinator

TN United Kingdom; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Belfast is seeking a Facilities Support Coordinator to enhance their team. This role involves managing work orders, providing administrative support, and ensuring high-quality service delivery in Facilities Management. Join a dynamic environment that values employee well-being and offers numerous benefits, including mental health support and opportunities for growth.

Benefits

Mental Health and Wellbeing Support

Employee Assistance Programme

Health and Wellbeing App

Sodexo Discounts Scheme

Retirement Plan

Death-in-Service Benefit

Opportunities for Growth

Cycle to Work Scheme

Volunteering Opportunities

Flexible Work Environment

Qualifications

• Proven experience in helpdesk or call centre environments.
• Strong understanding of engineering compliance and health and safety.

Responsibilities

• Operate an efficient Support Hub, delivering excellent customer service.
• Manage and monitor work orders through to completion.
• Support the delivery of Facilities Management services.

Skills

Customer Service

Communication

Problem Solving

Planning

Multitasking

Education

NVQ

Tools

Microsoft Office

CAFM

DMS

Job description

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Sodexo believes that government agencies should foster an environment of respect, operate efficiently and effectively to promote productivity. We prioritize employee well-being and play a vital role in fostering stronger communities.

We are now seeking a Facilities Support Coordinator to join our team in Belfast.

What you’ll do:

1. Operate an efficient Support Hub, delivering excellent customer service.
2. Manage and monitor work orders through to completion, escalating issues when needed.
3. Support the delivery of Facilities Management services, including maintenance, compliance, and asset management.
4. Provide administrative and coordination support to managers and officers across FM functions.
5. Record service requests accurately, follow procedures, and assist with reporting on maintenance and compliance performance.

What you bring:

1. Proven experience in helpdesk or call centre environments, with strong customer service and communication skills across all levels.
2. Skilled in engaging suppliers and contractors to ensure high performance, with practical experience in facilities management procedures and systems (CAFM, DMS).
3. Strong understanding of engineering compliance, health and safety, risk management, and relevant standards.
4. Highly organized with effective planning, problem-solving, and multitasking abilities in a fast-paced environment.
5. Proficient in Microsoft Office and work order systems, with qualifications equivalent to NVQ.

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for who you are; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer a range of resources, rewards, and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems, including legal and financial advice, support with work-related or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle, including a 24hr virtual GP and other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by joining the Sodexo Retirement Plan.
• A death-in-Service benefit for colleagues who pass away while employed by Sodexo.
• Opportunities for growth and development, including apprenticeships and various learning tools.
• Cycle to Work Scheme to promote environmental responsibility and fitness.
• Volunteering Opportunities to support community causes.
• Flexible and dynamic work environment.
• Competitive compensation.
• Full training and protective uniform supplied.

Ready to be part of something greater? Apply today!