(native Japanese) Customer Support Consultant, emails/chats (Remote)

SupportYourApp; Hanley Swan; Remote; USD 25,000 - 35,000; Full time

Job summary

Join a leading global company as a Customer Support Consultant, where you'll provide exceptional support in a multicultural environment. Utilize your native Japanese and English skills to build customer relationships while working remotely. Enjoy flexible schedules and a supportive management team.

Benefits

Flexible schedule

Fully remote work

Paid training

Bonuses

Work-life balance

Qualifications

• At least 6 months of customer support experience.

Responsibilities

• Provide exceptional support via chats and emails.
• Meet KPIs and handle sensitive information securely.

Skills

Native Japanese

English

Analytical skills

Research skills

Positive attitude

Tools

CRM systems

Job description

(native Japanese) Customer Support Consultant, emails/chats (Remote)

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual environment while working remotely from home. Utilize your skills to provide exceptional support via chats and emails, build lasting customer relationships, and stay updated with the latest technology. Meet KPIs, handle sensitive information securely, and apply best practices in customer happiness. Maintain knowledge of our products and communicate effectively with various departments.

What you need to succeed:

• Native Japanese and English communication skills
• At least 6 months of customer support experience
• Analytical and research skills
• Positive, responsible attitude
• Personal laptop (min 8GB RAM) and stable internet (min 50 Mbps download, 40 Mbps upload)

Preferred:

• Experience with CRM systems
• Experience in crypto/finance

Benefits:

• Flexible schedule and fully remote work
• International environment, paid training, bonuses, and work-life balance
• Compensation in USD and supportive management

About SupportYourApp: We provide secure technical and customer support for tech companies worldwide, working with clients from over 30 countries and speaking over 60 languages. Since 2010, we've grown into an industry leader with 8 hubs globally, focusing on care, individual approach, and positive experiences.