Facilities Support Coordinator

Sodexo Group; Belfast; On-site; GBP 25,000 - 31,000; Full time

Job summary

Join a leading company as a Facilities Support Coordinator in Belfast. You'll manage support operations and ensure excellent service delivery while contributing to a positive work environment. Enjoy comprehensive benefits and opportunities for growth.

Benefits

Mental health and wellbeing support

Employee Assistance Programme

Free health and wellbeing app

Sodexo Discounts Scheme

Retirement Plan

Death in Service benefit

Growth and development opportunities

Cycle to Work Scheme

Volunteering Opportunities

Flexible work environment

Qualifications

• Experience in helpdesk or call centre environments.
• Understanding of engineering compliance and health & safety.

Responsibilities

• Operate an efficient Support Hub delivering excellent customer service.
• Manage work orders and support FM services.

Skills

Customer Service

Communication

Problem-Solving

Planning

Education

NVQ equivalent

Tools

Microsoft Office

CAFM

DMS

Job description

Sodexo believes that government agencies should foster an environment of respect, operating with efficiency and effectiveness to promote productivity. We prioritize employee well-being and play a vital role in fostering stronger communities.

We are now seeking a Facilities Support Coordinator to join our team in Belfast.

What you’ll do:

1. Operate an efficient Support Hub, delivering excellent customer service.
2. Manage and monitor work orders through to completion, escalating issues when needed.
3. Support the delivery of Facilities Management services, including maintenance, compliance, and asset management.
4. Provide administrative and coordination support to managers and officers across FM functions.
5. Record service requests accurately, follow procedures, and assist with reporting on maintenance and compliance performance.

What you bring:

1. Proven experience in helpdesk or call centre environments, with strong customer service and communication skills across all levels.
2. Skilled in engaging suppliers and contractors to ensure high performance, with practical experience in facilities management procedures and systems (e.g., CAFM, DMS).
3. Strong understanding of engineering compliance, health and safety, risk management, and relevant standards.
4. Highly organized with effective planning, problem-solving, and multitasking abilities in a fast-paced environment.
5. Proficient in Microsoft Office and work order systems, with qualifications equivalent to NVQ.

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong to a company and team that values you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. Additionally, we offer a range of resources, rewards, and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme for support with everyday issues or larger problems, including legal and financial advice, work-related issues, or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle, including access to a 24hr virtual GP and other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by joining the Sodexo Retirement Plan.
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo.
• Opportunities for growth and development, including apprenticeships and various learning tools.
• Cycle to Work Scheme to promote environmental sustainability and fitness.
• Volunteering Opportunities to support worthwhile causes in our communities.
• Flexible and dynamic work environment.
• Competitive compensation.
• Full training and protective uniform supplied.

Ready to be part of something greater? Apply today!

Package Description

• 40 hours per week
• Monday to Friday
• Between £25,500 and £30,200 per annum
• Sodexo rewards and benefits

About the Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services, and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces-friendly employer. We welcome and encourage applications from people with diverse backgrounds and experiences. We also promote involvement in our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations, and Origins.

We’re a Disability Confident Leader employer, committed to changing attitudes towards disability and ensuring disabled people have opportunities to fulfill their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum criteria.

Click here to read more about our inclusive culture.