East Region Telecom & Public Sector Director

MLL Telecom; Marlow; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Pension Scheme

Life Assurance

HealthCare Insurance

Financial Wellbeing & Will Writing

Wellbeing Support Programme (EAP)

25 days annual Leave + 8 Bank Holidays

Social Engagement & Office Activities

Employer Recognition Scheme

Real Living Wage Employer

Work Placement & Apprenticeship Prog.

Corporate & Social Responsibilities

Job summary

MLL Telecom Ltd in the East region seeks a Client Director to lead the commercial performance of strategic public sector accounts, delivering exceptional service, strengthening relationships, and driving new business growth across the region.

The ideal candidate will be resilient, with Telecoms/IT and public sector experience, capable of leading cross-functional teams, with regular travel to customer sites and the MLL head office in Marlow as part of a hybrid working model.

Qualifications

• Proven track record of high achievement in a target carrying role.
• Sound knowledge of account management processes and client engagement.
• Relationship manager with strong stakeholder skills, able to operate at all levels with resilience and adaptability.
• Public sector experience is desirable but not essential.
• Outstanding communication skills, both verbal and written.
• A high standard of excel skills and reporting capability.
• Team management skills, working with multiple stakeholders to achieve objectives.
• Coaching and mentoring employees in order to increase productivity and revenue.
• Resilient, driven, and able to lead cross-functional teams.
• Telecoms/IT experience working with public sector customers.

Responsibilities

• Create, own and develop detailed strategic account plans in support of the company sales strategy and agreed business targets.
• Create, own and develop a stakeholder engagement plan to help create line of sight to the longer-term business strategy.
• Develop and manage a robust governance and engagement model that ensures public-sector clients and internal teams are kept informed of on-going actions
• Develop and identify a process that can be measured by client agreed KPIs for quotations, responses and implementation requests.
• Ensure all contracts are kept updated to reflect changes Lead formal bid processes when required for new opportunities.
• Act as an expert advocate for MLL solutions, products and services that enables innovative solutions to be developed to meet customer needs, present and future
• Work closely and co-operatively with internal teams including Solution Architects, Service Delivery Managers, Service Architects, Project Managers, Bid Managers, Desk Based Sales, commercial and financial teams to provide outstanding proposals and ensure projects are delivered on time and on budget.
• Maintain accurate up-to-date records for all allocated clients and opportunities in the MLL Cherwell CRM system.

Skills

Account management

Stakeholder management

Public sector experience

Cross-functional leadership

Excel reporting

Tools

Cherwell CRM

Excel

Job description

MLL Telecom Ltd in the East region seeks a Client Director to lead the commercial performance of strategic public sector accounts, delivering exceptional service, strengthening relationships, and driving new business growth across the region.

The ideal candidate will be resilient, with Telecoms/IT and public sector experience, capable of leading cross-functional teams, with regular travel to customer sites and the MLL head office in Marlow as part of a hybrid working model.