Client Director - East

Mll Telecom Ltd; Marlow; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Pension Scheme

Life Assurance

HealthCare Insurance

Financial Wellbeing & Will Writing

Wellbeing Support Programme (EAP)

25 days annual Leave + 8 Bank Holidays

Social Engagement & Office Activities

Job summary

MLL Telecom Ltd is seeking a results-driven senior account leader to manage strategic public sector accounts in the East Region. You will drive commercial performance, build robust engagement models, and coordinate cross-functional teams to deliver value.

You will lead bid processes, governance, and client communications, ensuring projects meet timelines and budgets while expanding existing relationships and winning new opportunities.

Qualifications

• Proven track record in a target-driven, senior account role.
• Strong stakeholder management across public sector and internal teams.
• Excellent communication and reporting skills.
• Ability to lead governance and engagement models with clients.

Responsibilities

• Create, own and develop strategic account plans aligned to sales strategy.
• Develop stakeholder engagement plans to align with long-term business strategy.
• Maintain governance with public-sector clients and internal teams.

Skills

Account management

Stakeholder engagement

Public sector experience

Relationship management

Cross-functional collaboration

Job description

MLL Telecom Ltd is one of the UK’s leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers’ communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today’s rapidly evolving environment.

We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities.

• Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network.
• Our Service Provider team, are trusted delivery partners in Vodafone’s Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK.

Responsibilities

• Create, own and develop detailed strategic account plans in support of the company sales strategy and agreed business targets.
• Create, own and develop a stakeholder engagement plan to help create line of sight to the longer-term business strategy.
• Develop and manage a robust governance and engagement model that ensures public-sector clients and internal teams are kept informed of on-going actions
• Develop and identify a process that can be measured by client agreed KPIs for quotations, responses and implementation requests.
• Ensure all contracts are kept updated to reflect changes Lead formal bid processes when required for new opportunities.
• Act as an expert advocate for MLL solutions, products and services that enables innovative solutions to be developed to meet customer needs, present and future
• Work closely and co-operatively with internal teams including Solution Architects, Service Delivery Managers, Service Architects, Project Managers, Bid Managers, Desk Based Sales, commercial and financial teams to provide outstanding proposals and ensure projects are delivered on time and on budget.
• Maintain accurate up-to-date records for all allocated clients and opportunities in the MLL Cherwell CRM system.

Areas of knowledge and expertise

• Proven track record of high achievement in a target carrying role
• Sound knowledge of account management processes and client engagement
• Relationship manager with strong stakeholder skills, able to operate at all levels with resilience and adaptability
• Public sector experience is desirable but not essential
• Outstanding communication skills, both verbal and written
• A high standard of excel skills and reporting capability
• Team management skills, working with multiple stakeholders to achieve objectives.
• Coaching and mentoring employees in order to increase productivity and revenue.
• Resilient, driven, and able to lead cross-functional teams.
• Telecoms/IT experience working with public sector customers

Requirements

The purpose of this role is to lead the commercial performance of strategic public sector accounts, delivering exceptional service, strengthening existing customer relationships, and driving new business growth across the East Region.

The ideal candidate will be resilient and driven, with experience of working in Telecoms/IT and with public sector customers.

You’ll be confident leading cross-functional teams to deliver outstanding outcomes and will ideally be based within the East Region (including Essex, Suffolk, North Kent, or the North M25 area). You will be comfortable travelling regularly to customer sites and to MLL’s head office in Marlow as part of a hybrid working model.

Benefits

At MLL Telecom, we’re passionate about transforming the world of telecoms and empowering our people to grow with us.

Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career.

You’ll get;

• Pension Scheme
• Life Assurance
• HealthCare Insurance
• Financial Wellbeing & Will Writing
• Wellbeing Support Programme (EAP)
• 25 days annual Leave + 8 Bank Holidays
• Social Engagement & Office Activities

MLL

• Proud Supporter of the Armed Forces Community
• Employer Recognition Scheme
• Real Living Wage Employer
• Work Placement & Apprenticeship Programmes
• Corporate & Social Responsibilities.

Our ED&I Statement

At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed.

We welcome applicants from all backgrounds and encourage you to bring your authentic self to work

MLL's Brand & Behaviours

Accountability Builds Trust

Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!'

Data Delivers Distinction

We need people to think in a ‘data is valuable’ kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world.

Challenging for Change

We want people who want to challenge the status quo.

Delivering Excellence

This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre.