Early-Morning Shift Lead — Customer Service & Store Ops

Marks & Spencer Group; Enniskillen; Presencial; GBP 21.000 - 32.000; Jornada completa

Descripción de la vacante

Marks & Spencer Group is seeking a Team Support Manager to oversee the fill operation on the sales floor, ensuring readiness to trade and taking operational accountability for resource coordination to Serve, Sell and Fill. You will lead the floor if the Colleague Manager is absent.

The role involves directing resource during the fill operation, boosting productivity ahead of store opening, and maintaining a clean, safe and presentable store with strong customer service and teamwork.

Responsabilidades

• To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager
• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
• This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

Descripción del empleo

Marks & Spencer Group is seeking a Team Support Manager to oversee the fill operation on the sales floor, ensuring readiness to trade and taking operational accountability for resource coordination to Serve, Sell and Fill. You will lead the floor if the Colleague Manager is absent.

The role involves directing resource during the fill operation, boosting productivity ahead of store opening, and maintaining a clean, safe and presentable store with strong customer service and teamwork.