Food Service Shift Lead — Drive Opening, Coach Team

Marks & Spencer Group; Glasgow; On-site; GBP 23,000 - 29,000; Full time

Job summary

Marks & Spencer Group is seeking a Team Support Manager to lead the fill operation and ensure the store floor is ready to trade. The role involves coordinating resources, coaching colleagues, and delivering a fast, friendly checkout experience.

You will model M&S behaviours, support Colleague Managers, and help maintain a safe, clean store. This frontline position requires sleeves rolled up and a proactive approach to daily operations.

Qualifications

• Experience in retail or customer service is beneficial.
• Proven ability to lead a team during busy service periods.
• Willingness to be a key holder and handle early opening/late closing tasks.

Responsibilities

• Lead the fill operation to ensure a ready sales floor.
• Coordinate staff resources to execute daily tasks.
• Model excellent customer service and represent M&S behaviours.
• Support Colleague Managers with observations to drive performance.
• Support nearby stores as needed.
• Be a key holder, manage opening/closing duties and cash handling.

Skills

Customer service

Team leadership

Shift scheduling

Tools

Cash handling

Job description

Marks & Spencer Group is seeking a Team Support Manager to lead the fill operation and ensure the store floor is ready to trade. The role involves coordinating resources, coaching colleagues, and delivering a fast, friendly checkout experience.

You will model M&S behaviours, support Colleague Managers, and help maintain a safe, clean store. This frontline position requires sleeves rolled up and a proactive approach to daily operations.