Early Morning Shift Lead — Store Operations & Service

Marks & Spencer Plc; Epsom; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Plc is seeking a Store Fill Lead to manage early-morning fill operations and ensure a sales floor ready to trade. You will coordinate resources, lead the floor in the Colleague Manager's absence, and uphold M&S customer service standards.

The role requires coordinating opening and closing tasks, maintaining store presentation, and supporting nearby stores as needed. A strong team presence and reliability are essential.

Responsibilities

• Lead the fill operation to ensure the sales floor is ready to trade.
• Coordinate resources to deliver operational tasks during the fill operation.
• Lead the floor in the absence of the Colleague Manager.
• Allocate resources to deliver a quick payment experience.
• Enable daily operational processes across the store at the correct times.
• Coordinate the team to deliver a clean, safe and well-presented store.
• Role model great customer service and M&S behaviours.
• Support Colleague Managers by sharing observations to drive high performance.
• Support nearby stores if operationally required.
• Responsible for being a key holder and answering call outs as required.
• Open/close tasks: receipt of vehicles, temperature controls, logging issues with Helpdesks, cash handling and TSL compliance.

Job description

Marks & Spencer Plc is seeking a Store Fill Lead to manage early-morning fill operations and ensure a sales floor ready to trade. You will coordinate resources, lead the floor in the Colleague Manager's absence, and uphold M&S customer service standards.

The role requires coordinating opening and closing tasks, maintaining store presentation, and supporting nearby stores as needed. A strong team presence and reliability are essential.