Early-Morning Shift Lead — Fill & Customer Service

MARKS&SPENCER; Epsom; Sur place; GBP 18 000 - 24 000; Plein temps

Résumé du poste

MARKS & SPENCER in United Kingdom is seeking a dedicated store colleague lead to manage the fill operation and coordinate resources for a ready-to-trade salesfloor. The role requires leadership on early morning shifts and responsibility for opening/closing tasks, cash handling, and overall store presentation.

Efficient coordination to deliver a smooth customer experience, adherence to health and safety, and proactive coaching of team members are key aspects of this frontline position.

Qualifications

• Early morning availability required.
• Experience leading a frontline team is helpful.
• Willingness to be a key holder and handle opening/closing tasks.

Responsabilités

• Coordinate resource to deliver operational tasks during the fill operation and in the absence of the Colleague Manager
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

Connaissances

Team leadership

Resource coordination

Customer service

Health & safety

Description du poste

MARKS & SPENCER in United Kingdom is seeking a dedicated store colleague lead to manage the fill operation and coordinate resources for a ready-to-trade salesfloor. The role requires leadership on early morning shifts and responsibility for opening/closing tasks, cash handling, and overall store presentation.

Efficient coordination to deliver a smooth customer experience, adherence to health and safety, and proactive coaching of team members are key aspects of this frontline position.