Early Morning Store Lead: Customer Service & Operations

Marks and Spencer; Epsom; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks and Spencer is seeking a Frontline Fill Op Lead to manage early-morning store preparation and ensure a ready-to-trade salesfloor. You will coordinate resources, supervise colleagues, and model customer service excellence as part of a supportive team.

Role requires leadership in the absence of the Colleague Manager, a willingness to work early shifts, and a collaborative approach to store operations. This is a frontline role with development opportunities.

Qualifications

• Availability for early mornings.
• Must be 18 or older due to health and safety policies.
• Experience leading store floor operations is a plus.

Responsibilities

• Lead the fill operation to prepare the salesfloor for trading.
• Coordinate resources to deliver store tasks during fill and in the absence of the Colleague Manager.
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity.
• Allocate resources to deliver a quick payment experience.
• Ensure daily operational processes are implemented efficiently across the area.
• Coordinate the team to deliver a clean, safe and well-presented store.
• Role model great Customer Service and Colleague Expectations.
• Support nearby stores if needed operationally.
• Be a key holder and respond to call outs as required.
• Handle opening/closing tasks: receipts, temperature controls, and issue logging.

Skills

Customer service

Team leadership

Flexibility

Attention to detail

Job description

Marks and Spencer is seeking a Frontline Fill Op Lead to manage early-morning store preparation and ensure a ready-to-trade salesfloor. You will coordinate resources, supervise colleagues, and model customer service excellence as part of a supportive team.

Role requires leadership in the absence of the Colleague Manager, a willingness to work early shifts, and a collaborative approach to store operations. This is a frontline role with development opportunities.