Service Coordinator

TN United Kingdom; Cheltenham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading property management company in the Cotswolds as a Coordinator. This role blends field and office work, ensuring guests have the best experience. You'll manage property inspections, coordinate services, and handle guest inquiries. Enjoy competitive salaries, a supportive culture, and various employee benefits including a holiday fund and birthday off.

Benefits

Day off for birthday

£500 holiday contribution

Paid volunteer day

Friends and family discount scheme

Life assurance

Social clubs

Great social events

Qualifications

• Previous customer service experience required.
• Strong organizational skills needed.
• Experience in property letting or travel industry advantageous.

Responsibilities

• Coordinating cleaners, housekeepers, and maintenance contractors.
• Conducting proactive property inspections.
• Managing complaints and ensuring guest satisfaction.

Skills

Customer Service

Organizational Skills

Communication

Problem Solving

Attention to Detail

Education

Experience in Property Letting

Experience in Travel Industry

Job description

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Location: Cotswolds

Hours of Work: Full Time, 09:00 –17:00 - 5 days a week between Monday and Saturday.

You'll also support our out-of-hours service on a rolling rota, providing assistance to guests dealing with emergency issues during their stay. For this, you'll receive a flat-rate retainer of £25 per evening (£40 on Sundays), regardless of whether any calls come in. If you do take a call, you'll be paid additional hourly overtime for the time spent handling the issue.

What you'll be doing

The Property Management Service is a key department that keeps everything running smoothly. Our Coordinators are a force of nature that overcome all obstacles in their path to ensure our guests and homeowners have the best experience with us as possible. The role is the perfect blend of field-based work and office work where no two days are ever the same.

The sorts of things you’ll be doing include:

• Coordinating our cleaners, housekeepers, gardeners, and maintenance contractors.
• Providing accurate timescales of when the properties will be prepared and ready to receive guests.
• Heading out of the office to meet our suppliers, homeowners, assist guests or perform property spot checks.
• Conduct proactive property inspections, offering constructive feedback to homeowners and cleaners.
• Managing complaints or feedback around housekeeping standards and overseeing the issue until we reach a satisfactory outcome.
• Keeping accurate records and ensuring administrative systems are updated.
• Assisting guests before, during and after their stay, dealing with any requests, queries and or problems they have.
• Support our out-of-hours service on a rolling rota basis, assisting guests with emergency issues that crop up during their stay. Any calls taken are paid as overtime with a £25 retainer for evenings/£40 for Sundays.

You'll have:

• An enthusiastic, friendly and welcoming team player with previous customer service experience
• Strong organisational skills, and able to run the administration of our property portfolio to a high standard
• A resilient character capable of successfully dealing with challenges and achieving positive resolutions
• Outstanding attention to detail, communication and comfortable setting expectations
• Someone who isn't afraid to get hands on and take on tasks outside of their usual day-to-day responsibilities
• Experience in property letting, housing, estates agency or the travel industry could be advantageous

We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!

You'll get:

Apart from joining a rapidly growing company with a great culture and a big focus on employee development, the great news is we also offer competitive salaries and benefits, which we feel look after our team well.

These include:

• A day off for your or a loved one’s birthday
• £500 paid towards a holiday of your choice
• A paid day to volunteer with a charity of your choice
• Friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs - whether you’re into pets, fitness, gardening, sustainability or nutrition, there's something for everyone
• Great social events - we are well known for our Christmas parties!

Who are we?

We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos, and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.

The people behind our company are at the heart of everything we do, and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.

We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.

Diversity is key to our success, and we work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.