Service Coordinator

Travel Chapter; Cheltenham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading company in the holiday rental industry as a Property Coordinator. You'll manage property operations, support guests, and coordinate with various service providers. This full-time role offers a vibrant work culture and numerous benefits, including generous holiday allowance and support for personal development.

Benefits

25 days’ holiday plus bank holidays

Day off for your or a loved one’s birthday

£500 towards a holiday

Paid day for volunteering

Friends and family discount scheme

Life assurance

Social clubs and events

Qualifications

• Enthusiastic and friendly with customer service experience.
• Strong organizational skills and high standards in administration.

Responsibilities

• Coordinating cleaners, housekeepers, and contractors.
• Providing timelines for property readiness.
• Handling complaints and maintaining accurate records.

Skills

Customer Service

Organizational Skills

Communication

Attention to Detail

Education

Experience in Property Letting

Experience in Travel Industry

Job description

Employment Details

Type: Full-time, permanent

Location: Cotswolds

Hours: 09:00 – 17:00, Monday to Saturday, 5 days a week

Support out-of-hours service on a rolling rota, providing emergency assistance to guests. Flat-rate retainer of £25 per evening (£40 on Sundays), with additional overtime pay for calls handled.

Role Responsibilities

The Property Management Service ensures smooth operations. Coordinators handle a mix of field and office work, including:

• Coordinating cleaners, housekeepers, gardeners, and contractors
• Providing timelines for property readiness
• Meeting suppliers, homeowners, assisting guests, and conducting property checks
• Proactive property inspections and feedback
• Handling complaints and feedback
• Maintaining accurate records and administrative updates
• Supporting guests before, during, and after stays
• Participating in out-of-hours emergency support, paid as overtime with retainer

Candidate Profile

• Enthusiastic, friendly, with customer service experience
• Strong organizational skills and high standards in administration
• Resilient, capable of resolving challenges positively
• Attention to detail, effective communication, and expectation management
• Hands-on attitude, willing to undertake varied tasks
• Experience in property letting, housing, estate agency, or travel industry is a plus

Benefits

Join a growing company with a positive culture and focus on development. Benefits include:

• 25 days’ holiday plus bank holidays
• Day off for your or a loved one’s birthday
• £500 towards a holiday
• Paid day for volunteering
• Friends and family discount scheme
• Life assurance
• Social clubs and events, including Christmas parties

About Us

We are Travel Chapter, dedicated to showcasing great UK holiday stays. From a small agency to industry leaders, we maintain a family ethos, fostering a caring, collaborative, and inclusive culture. We value diversity, encourage innovation, and are committed to making adjustments to support all applicants.