Veterinary Receptionist

Vets for Pets; United Kingdom; On-site; GBP 20,000 - 28,000; Full time

Job summary

An established industry player is seeking a Client Care Advisor to join their Bangor practice. In this temporary role, you will be the welcoming face for clients and their pets, ensuring exceptional service and support. Your daily responsibilities will include managing client interactions, coordinating bookings, and maintaining a friendly atmosphere. This position offers a unique opportunity to make a difference in the lives of pets and their owners while enjoying benefits like discounts and career development. If you have a passion for service and love for animals, this role is perfect for you!

Benefits

20% discount at Vet Group

Discounts and cashbacks

In-house career development opportunities

Pension

Holiday allowance

Qualifications

• Experience in client service roles, preferably in a veterinary or pet care environment.
• Ability to manage client interactions with empathy and professionalism.

Responsibilities

• Provide exceptional service to clients and their pets, acting as a link between them and the clinical team.
• Manage payments, bookings, and ensure smooth day-to-day operations of the practice.

Skills

Client Service

Computer Literacy

Communication

Teamwork

Tools

Online Booking System

Job description

Client Care Advisor Position - VetsforPets Bangor NI

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Bangor practice.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets, and the practice team will be critical to your success.

Your great client service during a client’s visit will ensure their satisfaction and that they leave knowing they received exceptional service and look forward to their next visit.

You will greet each client, offer support, guidance, and expertise, manage payments, and handle future bookings confidently. Coordinating the smooth running of day-to-day routines of the practice will be done using our online booking system, so computer literacy is essential.

Position details: 35 hours per week - Temporary 6 months minimum maternity cover position.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can handle various situations, from comforting a client who has received bad news about their pet to sharing in the joy of a puppy’s first visit to the vet.
• Your personality is infectious, and along with your colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you enjoy being busy, helping people and their pets, and always strive to make a difference.

Benefits

We offer benefits such as a 20% discount at the Vet Group, Pets at Home, and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.

Pets see people. They aren’t biased and don’t discriminate. Inspired by pets, we value and respect differences in all forms. Our goal is to reflect the diversity of the communities we serve, and every colleague can help us achieve this. We encourage our team to be themselves. Even if your skills and experience don’t perfectly match, if you believe you can contribute uniquely through your values and behaviors, we want to hear from you!