Veterinary Receptionist

TN United Kingdom; Malvern Hills; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Veterinary Receptionist who excels in customer service and compassion. This role involves being the first point of contact for clients and their pets, ensuring they receive attentive care in emotionally challenging situations. The position offers a supportive environment with benefits like pet insurance, health coverage, and opportunities for career growth. Join a family-like culture that values diversity and respect, where your contributions will make a meaningful impact in the lives of pets and their owners.

Benefits

Pet Insurance

Discounts on Treatments

Career Growth Opportunities

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Parental Leave

Paid Time Off

Qualifications

• Exceptional customer service skills with a compassionate approach.
• Ability to communicate clearly and calmly in various situations.

Responsibilities

• Greet clients warmly and assess their needs upon arrival.
• Confirm appointments and provide preparation instructions.
• Offer emotional support to grieving clients.

Skills

Customer Service

Compassion

Communication

Job description

Job Opportunity: Veterinary Receptionist at BluePearl Pet Hospital, Malvern, PA

Position Overview:

BluePearl Pet Hospital is seeking an exceptional Veterinary Receptionist who excels in customer service and compassion. As the first point of contact, you will ensure clients and their pets receive attentive and empathetic care, even in emotionally challenging situations.

Responsibilities:

1. Greet clients warmly and make friendly eye contact upon entry.
2. Maintain a friendly demeanor, with a smile and approachable attitude.
3. Communicate clearly and calmly in person and over the phone.
4. Assess clients' needs and pet conditions upon arrival, determining emergency status.
5. Respond to non-patient calls and direct visitors appropriately.
6. Confirm appointments and provide clients with preparation instructions.
7. Offer emotional support and resources to grieving clients.
8. Coordinate pet remains handling with compassion and accuracy.

Why Join BluePearl?

We are passionate about pets and offer benefits such as pet insurance, discounts on treatments, and career growth opportunities. We support continuous learning through education allowances, training programs, and access to extensive medical resources.

Our benefits include health, dental, vision, and life insurance, parental leave, paid time off, and support for maintaining a healthy work-life balance.

We foster a family-like, inclusive culture committed to diversity, respect, and dignity. BluePearl is an equal opportunity employer and a drug-free workplace. Accommodation requests during the application process are available upon request.