Store Manager

JD; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to oversee daily operations and drive sales performance. In this role, you will lead a motivated team, ensuring exceptional customer service and achieving business goals. Your responsibilities will include managing store operations, analyzing sales data, and implementing strategies to meet targets. With a focus on team culture and customer loyalty, you will play a crucial role in the store's success. Join this forward-thinking company and take your career to the next level in a vibrant retail environment.

Benefits

Quarterly discretionary bonus schemes

30% company discount

Exclusive deals and discounts

Access to digital health services

Health cash plans

Internal development courses

Opportunities for apprenticeships

Company Sick Pay scheme

Health Care Cover

Discounted gym memberships

Qualifications

• Previous management experience in a fast-paced retail environment.
• Strong leadership skills with experience in coaching and developing teams.

Responsibilities

• Effectively run all store operations to meet or exceed sales & KPI targets.
• Build a positive team culture through recruiting, training, and developing your team.

Skills

Management experience

Leadership skills

Sales target management

Communication skills

Analytical skills

Visual merchandising

Job description

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Role overview:

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

1. Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous store growth.
2. Create and maintain colleague schedules to ensure proper coverage and productivity.
3. Build a positive team culture through recruiting, training, and developing your team, increasing chances of store success.
4. Analyze sales data and financial reports to make quick, informed decisions, and respond to operational & commercial opportunities.
5. Develop and implement strategies to meet and exceed sales targets.
6. Attract, engage, and motivate customers using the latest visual merchandising techniques, ensuring displays are attractive and aligned with brand guidelines.
7. Ensure teams deliver the highest level of service to achieve a positive Net Promoter Score (NPS).
8. Address customer inquiries, feedback, and complaints professionally and promptly.
9. Drive customer loyalty programs and promotions to enhance engagement.
10. Maintain compliance with company policies, procedures, and regulatory requirements.
11. Monitor and control store expenses within budget.
12. Ensure store compliance with health & safety regulations.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during audits.
6. Ensure all new colleagues complete mandatory training.
7. Maintain employee satisfaction and engagement survey results at or above company benchmarks.
8. Keep operational costs within the allocated budget.

Skills and Experience:

• Previous management experience in a fast-paced retail or customer-facing environment.
• Passionate about retail with a good understanding of trends and competitors.
• Strong leadership skills with experience in coaching and developing teams.
• Excellent communication skills.
• Proven track record of managing and exceeding sales targets and KPIs.
• Experience in analyzing reports and making commercial decisions.
• Keen eye for detail and commerciality; visual merchandising experience is advantageous.
• Ability to promote JD Group values to stakeholders.

Benefits:

We value our employees and offer some amazing benefits:

• Quarterly discretionary bonus schemes.
• 30% company discount on many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts via our online benefits platform (TELUS Health).
• Access to digital health and well-being services through TELUS Health.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Opportunities for apprenticeships and accredited qualifications (England Only).
• Company Sick Pay scheme.
• Health Care Cover.
• Discounted gym memberships at JD Gyms.
• Life Assurance.
• Access to colleague networks and support initiatives for positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to influence positive change.
• Incremental holiday allowance.