Assistant Store Manager Westfield

TN United Kingdom; London; On-site; GBP 25,000 - 40,000; Full time

Job summary

Join a dynamic team as an Assistant Store Manager at a leading retail brand, where you will inspire and lead your team to deliver exceptional guest experiences. This role offers the opportunity to cultivate a positive and collaborative environment while ensuring the store meets its sales and performance targets. With a focus on team development and customer satisfaction, you will play a vital role in shaping the store's reputation. Enjoy a range of benefits including enhanced paid leave, wellness initiatives, and a generous colleague discount from day one. If you have a passion for retail and a knack for leadership, this position is perfect for you!

Benefits

Family Care Leave

Life and Disability Insurance

Wellness Programs

Colleague Discount

Bonus Scheme

Qualifications

• Proven experience in retail, ideally as Assistant Store Manager or Supervisor.
• Effective communication and conflict resolution skills.

Responsibilities

• Lead the team to ensure excellent customer service at all times.
• Collaborate with the Store Manager to exceed sales goals.
• Recruit, mentor, and develop sales associates.

Skills

Customer Service

Team Leadership

Visual Merchandising

Conflict Resolution

Recruitment

Financial Awareness

Education

Retail Management Experience

Supervisory Experience

Job description

Social network you want to login/join with:

Assistant Store Manager Westfield, London

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Client:

The LEGO Group

Location:

London, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

1e9b3e44f33e

Job Views:

16

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

Job Description

Assistant Store manager at the LEGO store Westfield London W12

Are you ready to inspire a team to deliver an outstanding guest experience?

Join the LEGO Brand Retail team as an Assistant Store Manager and ensure our brand, vision, and values are exemplified in all store operations and guest interactions.

Core Responsibilities

• Lead by example, ensuring excellent customer service is provided by the team at all times
• Collaborate with the Store Manager to deliver results, prioritising time and effort, going beyond goals set by others, and finding motivation in raising store performance to the maximum
• Maintain merchandising standards to meet and exceed planned sales and Key Performance Indicator
• Support the Store Manager in achieving excellent Mystery Shopper results and in implementing follow-up action plans when needed
• Cultivate a positive team environment that promotes a safe and fun atmosphere
• Recruit new members, identify training needs, mentor and develop sales associates and supervisors to ensure a productive and collaborative team

Play your part in our team succeeding

The LEGO Group is a family-owned, international business and collaboration shapes everything we do. As an Assistant Store Manager for LEGO Brand Retail you are the face of our company. You and your team will determine our brand’s reputation with each guest interaction. LEGO Brand Retail strives to develop relationships with our guests and team members that transcend generations and are as timeless as the products we sell

Do you have what it takes?

• Equivalent, previous work experience in a Retail environment
• Proven experience in a retail environment ideally as Assistant Store Manager or Supervisor
• Space management and visual merchandising expertise
• Effective organisational, verbal and written communication skills, conflict resolution skills
• Experience of working with children
• Experience in recruitment, selection, training
• Financial awareness: loss prevention and cash management, scheduling and payroll management
• Physical specifications: constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and ability to adjust focus. Involves lifting.

What’s in it for you?

Here are some of what to expect:

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.