Assistant Store Manager | Central London

Ace & Tate; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as an Assistant Store Manager in central London, where your retail experience and people skills will shine. This role offers a unique opportunity to influence customer experiences and lead a dedicated team. With a focus on quality eyewear, you'll provide exceptional service while enjoying perks like a yearly raise, performance bonuses, and generous holiday entitlement. Embrace a supportive environment that values your well-being, offering access to wellness resources and discounts. If you're passionate about making a difference in retail, this is the perfect opportunity for you.

Benefits

Yearly performance raise

8% monthly bonus

28 days holiday entitlement

Regular team events

Discounts for gym sessions

Free access to online psychologist

Free pairs of eyewear

20% discount for friends and family

Qualifications

• Experience in retail management and customer service.
• Ability to train and motivate a team.

Responsibilities

• Support the store manager in daily operations.
• Train team members to deliver excellent customer service.
• Assist customers with eyewear fitting and style advice.

Skills

Customer Service

Retail Management

Team Training

Sales Techniques

Education

High School Diploma

Retail Management Certification

Job description

Assistant Store Manager | Central London

Hi! We’re Ace & Tate and we make glasses. It sounds fairly simple, and that’s the whole point. Since our start in Amsterdam in 2013 we’re here to inject a good dose of common sense into our industry by making well-designed, quality eyewear accessible to everyone. Great fits that last, for all eyes. Are you ready to make a real impact as an Assistant Store Manager (FT) in our store in central London?

Just ask yourself, are you…
Cheerful? (Our glass is always half full)
Committed? (We walk the talk and deliver)
Accessible? ( We are approachable, open-minded, inclusive)
Straightforward? (We cut the crap)

Your role in the team:
Glasses are only one side of the story; excellent sales advice and customer service are the other. Our Assistant Store managers use their retail experience to assist our clientele, train our Sales Assistants and support our Store Managers. So, you will be:

• Supporting the store manager with day to day management;
• Training a dedicated team to deliver high level customer service;
• Assisting our customers - from polishing lenses over fitting frames to giving tailored style advice.

You can make a difference by employing your people skills, retail experience, and service oriented nature!

Don't worry, we've got you covered with:
Dedicated onboarding per role;
1:1 training with a buddy;
Online and offline learning environment.

Our jobs are for everyone, even if you don’t have previous optic experience. Even if you don’t wear glasses.

Here is what we’ll offer you as Assistant Store Manager:

• An indefinite contract;
• A chance of a yearly raise based on performance;
• The possibility of an 8% monthly bonus for reaching store targets;
• 28 days holiday entitlement, 30 days after one year of service, and 33 days after two years (based on full time employment);
• Regular team events;
• Unlimited access to our internal learning portal;
• We care about you; hence we provide you with discounts for gym sessions and unlimited, free access to an online-psychologist through ClassPass and OpenUp ;
• (Continue to) expand your eyewear collection - up to two free pairs of opticals or sunglasses per year and a 20% discount for friends and family;

Did we just describe your dream job? Well, then you might as well apply!
It’s as simple as this:
Click & Apply → Call & Match → Join the team

Ace & Tate is an equal opportunity employer. We are committed to nurturing an inclusive environment for all current and potential employees.