Shop Manager for Made-To-Measure

Harris and Zei; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established luxury tailoring brand is seeking a dynamic Shop Manager to lead their Made-to-Measure department. This role involves ensuring exceptional customer experiences, driving sales through client engagement, and overseeing daily operations. The ideal candidate will have a passion for tailoring, strong leadership skills, and a commitment to delivering high-quality service. Join a company that values craftsmanship and customer satisfaction, and be part of a team dedicated to excellence in the luxury fashion industry.

Benefits

Competitive salary with performance-based bonuses

Ongoing training and professional development opportunities

Employee discounts on made-to-measure garments

Qualifications

• 3-5 years in retail management, preferably in luxury fashion.
• Proven ability to lead and motivate a team.
• Strong interpersonal and communication skills.

Responsibilities

• Ensure high customer satisfaction with personalized service.
• Drive sales through strong client relationships.
• Oversee daily store operations and team performance.

Skills

Customer Service

Leadership

Sales

Tailoring Knowledge

Organizational Skills

Problem-Solving

Job description

3 days ago Be among the first 25 applicants

Employment Type: Full-time

About Us

Harris and Zei is a luxury tailoring brand specialising in made-to-measure suits and garments across multiple locations. We pride ourselves on offering high-quality, custom-tailored clothing with exceptional customer service. Our attention to detail and commitment to craftsmanship have made us a leader in the tailoring industry.

We are currently seeking an experienced and passionate Shop Manager for our Made-to-Measure department, to lead our team and ensure the delivery of outstanding customer experiences and be part of our growth.

Key Responsibilities

Customer Experience

• Ensure the highest levels of customer satisfaction by delivering a personalised and professional made-to-measure service.
• Provide expert advice on fabric selections, garment styles, and tailoring options to meet the customer’s specific needs.
• Actively engage with clients to understand their requirements and guide them through the entire fitting and tailoring process.

Sales And Business Development

• Drive sales through strong client relationships and ensuring an exceptional in-store experience.
• Achieve and exceed sales targets by identifying and capitalizing on new business opportunities.
• Develop and maintain a loyal client base by providing high-quality service and building long-term customer relationships.

Operations Management

• Oversee the day-to-day operations of the store, ensuring smooth functioning and efficiency.
• Coordinate fittings and alterations with in-house or external tailors to ensure timely delivery of garments.
• Monitor inventory levels and liaise with suppliers to ensure adequate stock of fabrics and accessories.
• Ensure that all customer orders are processed accurately and delivered within agreed timelines.
• Lead, mentor, and motivate the sales team to achieve individual and store-wide performance goals.
• Conduct regular training for staff to ensure product knowledge and customer service excellence.
• Set and monitor performance metrics for the team, providing feedback and support as needed.
• Maintain the store’s visual appeal by ensuring that displays and merchandising are in line with brand standards.
• Coordinate special promotions or events to drive foot traffic and increase sales.
• Prepare regular sales reports, track key performance indicators (KPIs), and manage the store’s budget.
• Implement cost control measures and ensure profitability by managing resources efficiently.

Skills & Qualifications

Experience: Minimum of 3-5 years in retail management, preferably in luxury fashion, tailoring, or made-to-measure services.

Leadership: Proven ability to lead, manage, and motivate a team to achieve sales targets and deliver excellent customer service.

• Customer Service: Strong interpersonal and communication skills with the ability to provide high-end, tailored customer experience.
• Tailoring Knowledge: Comprehensive understanding of made-to-measure services, fabrics, garment construction, and alterations.
• Sales: Results-driven with a track record of meeting and exceeding sales targets in a luxury retail environment.
• Organizational Skills: Ability to manage multiple tasks and ensure smooth store operations, from inventory management to customer fittings.
• Problem-Solving:Capable of handling customer inquiries, issues, or complaints professionally and efficiently.

What We Offer

• Competitive salary with performance-based bonuses.
• Opportunity to work with a luxury brand and high-end clientele.
• Ongoing training and professional development opportunities.
• Employee discounts on made-to-measure garments and accessories.

How To Apply

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Apparel & Fashion

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