Store Manager

New & Lingwood; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player in luxury menswear is seeking a dynamic Store Manager to lead operations at their prestigious Knightsbridge location. This role emphasizes exceptional client service and made-to-measure expertise, ensuring each customer receives a personalized experience. As the face of the brand, you will cultivate relationships, drive sales, and maintain high operational standards. Join a supportive environment that values craftsmanship and offers opportunities for professional growth. If you are passionate about tailoring and luxury retail, this is the perfect opportunity to make a significant impact.

Benefits

Competitive salary with performance-based bonuses

Generous employee discount

Professional development opportunities

Supportive work environment

Qualifications

• Proven experience in luxury menswear or tailoring.
• Strong leadership skills with a focus on performance.

Responsibilities

• Lead all aspects of store operations and team management.
• Deliver a premium made-to-measure experience for clients.

Skills

Store Management

Client Relationship Management

Team Leadership

Sales Strategy

Made-to-Measure Expertise

Communication Skills

Education

Experience in Luxury Retail

Training in Customer Service

Tools

CRM Tools

Job description

Location: Motcomb Street, Knightsbridge, London

Employment Type: Full-time

About Us

New and Lingwood is a heritage British brand known for its exceptional craftsmanship, sartorial elegance, and commitment to tailoring excellence. Our new Motcomb Street store represents an exciting chapter in our journey, offering a curated blend of ready-to-wear collections and bespoke made-to-measure services tailored to our discerning clientele.

Role Overview

Reporting to the Head of Operations, as the Store Manager, you will be responsible for leading all aspects of store operations while cultivating an exceptional shopping experience. With a strong focus on made-to-measure services, you will serve as the face of the brand, ensuring clients receive a premium and personalised experience. Your leadership will drive sales, nurture client relationships, and uphold the brand’s reputation for excellence.

Key Responsibilities

1. Leadership and Team Management

• Recruit, train, and develop a high-performing team aligned with the brand's values.
• Motivate and manage staff to achieve sales targets and deliver impeccable service.
• Conduct regular performance reviews and provide ongoing coaching.

2. Made-to-Measure Expertise

• Deliver a seamless made-to-measure experience, from consultation to delivery.
• Educate clients on fabric, fit, and customisation options to create unique garments.
• Collaborate with tailors and suppliers to ensure timely production and exceptional quality.

3. Client Relationship Management

• Build and maintain strong relationships with new and existing clients, fostering loyalty.
• Maintain a robust client book and use CRM tools to track client preferences and purchasing history.
• Host exclusive events to showcase collections and engage the local community.

4. Store Operations

• Ensure the store meets visual merchandising and operational standards.
• Manage inventory, including made-to-measure orders, ready-to-wear collections, and accessories.
• Oversee financial reporting, budgeting, and KPI achievement.

5. Brand Representation

• Function as an ambassador for New and Lingwood, promoting the brand in-store and externally.
• Stay informed about industry trends, tailoring techniques, and competitor activity.
• Uphold the heritage and ethos of the brand in all client and team interactions.

Skills and Qualifications

• Proven experience as a Store Manager or similar role, preferably in luxury menswear or tailoring.
• Expertise in made-to-measure services, with a passion for personalised client experiences.
• Strong leadership and team management skills with a focus on performance and development.
• Excellent communication, interpersonal, and clienteling skills.
• Solid understanding of store operations, including sales targets, KPIs, and stock management.
• A keen eye for detail, aesthetics, and craftsmanship.

What We Offer

• Competitive salary with performance-based bonuses.
• Generous employee discount on New and Lingwood products.
• Opportunities for professional development and advancement within the company.
• A dynamic and supportive work environment in a prestigious Knightsbridge location.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail Apparel and Fashion

Referrals increase your chances of interviewing at New & Lingwood by 2x

Get notified about new Store Manager jobs in Greater London, England, United Kingdom.

Hounslow, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Store Manager, LEGO Flagship Store - Leicester Square

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Store Manager - Max Mara Corner Department Stores - London

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 weeks ago

Store Manager - Harrods London - FT m/w/d

London, England, United Kingdom 1 month ago

Greater London, England, United Kingdom 3 weeks ago

Harrow, England, United Kingdom 2 weeks ago

Assistant Store Manager - North East London

Ilford, England, United Kingdom 3 weeks ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 days ago

Kingston Upon Thames, England, United Kingdom £27,500.00-£28,700.00 1 month ago

Assistant Store Manager - North East Central London

Finchley, England, United Kingdom 3 weeks ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 3 weeks ago

Greater London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Assistant Store Manager - Orpington North

Orpington, England, United Kingdom 4 hours ago

Greater London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Assistant Store Manager - South Central London

Streatham, England, United Kingdom 4 hours ago

City Of London, England, United Kingdom £27,000.00-£36,000.00 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.